<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Arial; font-size: 10pt; color: #000000'>Fellow Users,<div><br></div><div>I've written a short script that will generate a simple report illustrating the lifetime of resolved tickets. It's useful for determining if your support desk is meeting service levels (i.e. tickets resolved in <= 7 days). I plan on taking it further in the near future including adding email support and integrating it into the web interface. For now, you can see/get the code at <a href="http://requesttracker.wikia.com/wiki/Ticket_Lifetime_Report">http://requesttracker.wikia.com/wiki/Ticket_Lifetime_Report</a>.</div><div><br></div><div>Ryan Frantz</div><span>Technical Services Director<br>InforMed, LLC<br>410-972-2025 x2131<br>ryanfrantz@informed-llc.com<span name="x"></span><br></span></div></body></html>