<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Hi Kenn,<div><br></div><div><div><blockquote type="cite">Fabian,<br><br>What is the relationship of your "creator" and the ticket Owner and the ticket Requestor?<br></blockquote><div><br></div><div>Creator => Requestor (sorry, I guess that made my question a bit confusing)</div><div>As far as I understood rt the owner is the user which the ticket is assigned to, or did I misunderstood something there?</div><div><br></div><blockquote type="cite">Are they usually the same?</blockquote><div><br></div><div>I think it's some kind of the standard approach, so the requestor stays always the same, but the owner is changing while the ticket will be solved. But my problem is as long as the requestor isn't the owner, the requestors can't see their tickets in their WebUI under open tickets, but I would like that they can see their tickets also when some of the admins or staff (privileged user) is assigned to their tickets. Is this possible?</div><br><blockquote type="cite">Do the tickets get created via email or WebUI?<br></blockquote><div><br></div>WebUI<br><div><br></div><div><br></div><div>Regards</div><div>Fabian</div><div><br></div><br><blockquote type="cite"><br>Kenn<br>LBNL<br><br><div class="gmail_quote">On Thu, Jun 30, 2011 at 8:34 AM, Fabian Unfried <span dir="ltr"><<a href="mailto:funfried@zebra.com">funfried@zebra.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-width: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; padding-left: 1ex; ">Hi guys,<br><br>just started with rt 4.0.1 and it is really great, but one question:<br><br>Is there a way to show the tickets for the customers (unprivileged users) not only when they are assigned to it but also because they are the creator of a ticket? So to say I would like that a creator of a ticket can always see his/her ticket not only when he/she is assigned to his/her ticket.<br><br>Thanks in advance.<br><br>Regards,<br>Fabian<br><br><br>- CONFIDENTIAL-<br><br>This email and any files transmitted with it are confidential, and may also be legally privileged. If you are not the intended recipient, you may not review, use, copy, or distribute this message. If you receive this email in error, please notify the sender immediately by reply email and then delete this email.<br><br>--------<br>2011 Training: <a href="http://bestpractical.com/services/training.html" target="_blank">http://bestpractical.com/services/training.html</a><br></blockquote></div><br><span><ATT00001..txt></span></blockquote></div><br><div><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div><br class="Apple-interchange-newline">--</div><div>Fabian Unfried</div><div>Senior Software Engineer<br>Zebra Enterprise Solutions</div><div><br>Rossfelder Str. 65/5, 74564 Crailsheim, Germany<br>T+49 7951 96360 F+49 7951 963611<br><a href="mailto:funfried@zebra.com">funfried@zebra.com</a><br><a href="http://www.zebra.com/zes">www.zebra.com/zes</a><br>WhereNet * proveo * Multispectral Solutions<br><br>Managing Directors Zebra Enterprise Solutions GmbH:<br>Phil Gerskovich, Gilles Pelzer, Michael Smiley<br>Registered Office: Ulm, HRB 721672<br>VAT Number: DE225496806</div><div><br></div></span></div></span></div></span></span></span></div></div></body></html>