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<div>Very nice. Thank you.</div>
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<span style="color: rgb(31, 73, 125); ">----------<o:p></o:p></span></p>
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<span style="color: rgb(31, 73, 125); ">John Alberts<o:p></o:p></span></p>
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<span style="color: rgb(31, 73, 125); ">Cloud Optimization Engineer<o:p></o:p></span></p>
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<span style="color: rgb(31, 73, 125); ">Ex Libris (USA) Inc.<br>
1350 E. Touhy Ave. Suite 200 East<br>
Des Plaines, IL 60018<br>
Phone: 1-219-979-6560<o:p></o:p></span></p>
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<span style="font-size: 10pt; color: rgb(31, 73, 125); "><o:p> </o:p></span></p>
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<b><span style="font-size: 10pt; color: rgb(0, 112, 192); font-family: Arial, sans-serif; ">Follow Ex Libris on Twitter: <a href="http://twitter.com/ExLibrisGroup" style="color: blue; text-decoration: underline; ">@exlibrisgroup</a></span></b></p>
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<span style="font-weight:bold">From: </span>Ryan Frantz <<a href="mailto:ryanfrantz@informed-llc.com">ryanfrantz@informed-llc.com</a>><br>
<span style="font-weight:bold">Date: </span>Fri, 1 Jul 2011 12:28:56 -0400<br>
<span style="font-weight:bold">To: </span><<a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>><br>
<span style="font-weight:bold">Subject: </span>[rt-users] Ticket Lifetime Report<br>
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<div style="font-family: Arial; font-size: 10pt; color: #000000">Fellow Users,
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<div>I've written a short script that will generate a simple report illustrating the lifetime of resolved tickets. It's useful for determining if your support desk is meeting service levels (i.e. tickets resolved in <= 7 days). I plan on taking it further
in the near future including adding email support and integrating it into the web interface. For now, you can see/get the code at <a href="http://requesttracker.wikia.com/wiki/Ticket_Lifetime_Report">http://requesttracker.wikia.com/wiki/Ticket_Lifetime_Report</a>.</div>
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<div>Ryan Frantz</div>
<span>Technical Services Director<br>
InforMed, LLC<br>
410-972-2025 x2131<br>
<a href="mailto:ryanfrantz@informed-llc.com">ryanfrantz@informed-llc.com</a><span name="x"></span><br>
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-------- 2011 Training: <a href="http://bestpractical.com/services/training.html">
http://bestpractical.com/services/training.html</a></span>
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