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I did not customize the code of rt at all, but the hint with the eMail address is not too bad, because in my first test setup none of my users had an eMail address, so that was exactly my problem, thanks a lot!!!
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<div>So you're right the script I posted is useless.<br>
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<div>Regards,</div>
<div>Fabian</div>
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<div>Am 06.07.2011 um 11:17 schrieb Christian Loos:</div>
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<div>Hi Fabian,<br>
<br>
I don't have a RT 4.0.1 installation by the hand but I checked the code <br>
at github and this should work.<br>
<br>
For the ticket create form it is in<br>
share/html/Ticket/Create.html line 119<br>
<br>
and for ticket quick create form it is in:<br>
share/html/Elements/QuickCreate line 71<br>
<br>
Has the current logged in user an email address set?<br>
Do you have any customizations that overwrites one of the files above?<br>
<br>
-Chris<br>
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Am 06.07.2011 09:55, schrieb Fabian Unfried:<br>
<blockquote type="cite">Hi Chris,<br>
</blockquote>
<blockquote type="cite"><br>
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<blockquote type="cite">first of all thanks for improving my script.<br>
</blockquote>
<blockquote type="cite"><br>
</blockquote>
<blockquote type="cite">I create my tickets vie the WebUI, but RT doesn't add the logged in user<br>
</blockquote>
<blockquote type="cite">as a requestor in my RT instance. Do I have to configure this somehow,<br>
</blockquote>
<blockquote type="cite">or should this be the default? As I already mentioned some mails before<br>
</blockquote>
<blockquote type="cite">(at least I think so): I'm using RT 4.0.1. Any ideas?<br>
</blockquote>
<blockquote type="cite"><br>
</blockquote>
<blockquote type="cite">Regards,<br>
</blockquote>
<blockquote type="cite">Fabian<br>
</blockquote>
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<div><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; ">
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<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; ">
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<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; ">
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--</div>
<div>Fabian Unfried</div>
<div>Senior Software Engineer<br>
Zebra Enterprise Solutions</div>
<div><br>
Rossfelder Str. 65/5, 74564 Crailsheim, Germany<br>
T+49 7951 96360 F+49 7951 963611<br>
<a href="mailto:funfried@zebra.com">funfried@zebra.com</a><br>
<a href="http://www.zebra.com/zes">www.zebra.com/zes</a><br>
WhereNet * proveo * Multispectral Solutions<br>
<br>
Managing Directors Zebra Enterprise Solutions GmbH:<br>
Phil Gerskovich, Gilles Pelzer, Michael Smiley<br>
Registered Office: Ulm, HRB 721672<br>
VAT Number: DE225496806</div>
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