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<div><font class="Apple-style-span" color="#1F497D" size="4"><span class="Apple-style-span" style="font-size: 15px;"><font class="Apple-style-span" color="#000000" size="4"><span class="Apple-style-span" style="font-size: 14px;">Using the rt console, I can
see that there are actually 3 attachments, even though the I only sent one and the web ui only shows 1, so I'm sure the problem is that I'm selecting the wrong attachment.</span></font></span></font></div>
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<div><font class="Apple-style-span" color="#1F497D" size="4"><span class="Apple-style-span" style="font-size: 15px;"><font class="Apple-style-span" color="#000000" size="4"><span class="Apple-style-span" style="font-size: 14px;">Here's what I see from the console.</span></font></span></font></div>
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<div><span style="font-family: Consolas; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 12px;">./rt show 2075/attachments </span></font></span></div>
<div><span style="font-family: Consolas; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 12px;">19671: (Unnamed) (multipart/mixed / 0b),</span></font></span></div>
<div><span style="font-family: Consolas; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 12px;">19672: (Unnamed) (text/plain / 305b),</span></font></span></div>
<div><span style="font-family: Consolas; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 12px;">19673: env-vars.txt (application/octet-stream / 16.8k)</span></font></span></div>
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<div>The attachment I would like will always be named env-vars.txt. How can I get the contents for the attachment name env-vars.txt?</div>
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<div>Thanks</div>
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<div>John</div>
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<span style="font-weight:bold">From: </span>John Alberts <<a href="mailto:john.alberts@exlibrisgroup.com">john.alberts@exlibrisgroup.com</a>><br>
<span style="font-weight:bold">Date: </span>Wed, 6 Jul 2011 20:06:34 +0000<br>
<span style="font-weight:bold">To: </span>"<a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>" <<a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>><br>
<span style="font-weight:bold">Subject: </span>[rt-users] how to access content for an attachment in scrip?<br>
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<div>Hi. I'm trying to customize the scrip shown at the bottom of this wiki page: <a href="http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages">http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages</a></div>
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<div>I know there is an extension that does merging, but I want to do some other things with the Nagios variables I have attached as a plain text file to the ticket that Nagios creates in RT.</div>
<div>The first few lines in the scrip attempt to get the content of an attachment and put it in a variable named $content. I suspected that this was not working, so I added a debug line to dump the contents of $contents and it is empty.</div>
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<div>Here is the scrip code.</div>
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<div> my $T_Obj = $self->TicketObj;</div>
<div> my $AttachObj = $self->TransactionObj->Attachments->First;</div>
<div> my $content = $AttachObj->Content;</div>
<div> $RT::Logger->debug("Contents: " . $content);</div>
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<div>The log output shows:</div>
<div>[Wed Jul 6 19:47:49 2011] [debug]: Contents: ((eval 3934):4)</div>
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<div>The attachment is attached to the ticket. I can see it in the web ui and can open and read it with no problems. Any idea what I'm doing wrong here?</div>
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<div>Thanks</div>
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<div>John</div>
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