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Hi Chris,
<div><br>
</div>
<div>first of all thanks for improving my script.</div>
<div><br>
</div>
<div>I create my tickets vie the WebUI, but RT doesn't add the logged in user as a requestor in my RT instance. Do I have to configure this somehow, or should this be the default? As I already mentioned some mails before (at least I think so): I'm using RT
4.0.1. Any ideas?</div>
<div><br>
</div>
<div>Regards,</div>
<div>Fabian<br>
<div><br class="Apple-interchange-newline">
<blockquote type="cite">
<div>Hi Fabian,<br>
<br>
you could simplify you script as you don't need the principal stuff <br>
here. The scrip would then look like this:<br>
<br>
my $scrip = 'Script:AutoAddCreatorAsRequestor';<br>
<br>
# Get Current Ticket<br>
my $Ticket = $self->TicketObj;<br>
# Get Current Ticket ID<br>
my $Id = $Ticket->id;<br>
# Get E-Mail-Address of creator<br>
my $EmailAddr = $self->TransactionObj->CreatorObj->EmailAddress;<br>
# Type of watch<br>
my $type = 'Requestor';<br>
<br>
# Add the creator as a watcher of type $type (requestor)<br>
my ($ret, $msg) = $Ticket->AddWatcher(Type => $type, Email => $EmailAddr);<br>
<br>
# Check if adding was successful<br>
if ($ret) {<br>
$RT::Logger->info("$scrip: New $type watcher added to ticket #$Id: <br>
$EmailAddr");<br>
} else {<br>
$RT::Logger->error("$scrip: Failed to add new $type watcher to ticket <br>
#$Id: $EmailAddr - $msg");<br>
}<br>
<br>
return 1;<br>
<br>
But I don't understand why you need this scrip.<br>
How do you create your tickets? Email, WebUI, REST?<br>
<br>
If you create your ticket by email RT will automatic load the creator <br>
(From email address) as the requestor.<br>
If you create you ticket by WebUI, RT put the email address of the <br>
currently logged in user in the requestor field.<br>
<br>
-Chris<br>
<br>
Am 04.07.2011 12:02, schrieb Fabian Unfried:<br>
<blockquote type="cite">my $scrip = 'Script:AutoAddCreatorAsRequestor';<br>
</blockquote>
<blockquote type="cite"><br>
</blockquote>
<blockquote type="cite"># Get Current Ticket<br>
</blockquote>
<blockquote type="cite">my $Ticket = $self->TicketObj;<br>
</blockquote>
<blockquote type="cite"># Get Current Ticket ID<br>
</blockquote>
<blockquote type="cite">my $Id = $Ticket->id;<br>
</blockquote>
<blockquote type="cite"># Get E-Mail-Address of creator<br>
</blockquote>
<blockquote type="cite">my $EmailAddr = $self->TransactionObj->CreatorObj->EmailAddress;<br>
</blockquote>
<blockquote type="cite"># Get user object of creator<br>
</blockquote>
<blockquote type="cite">my $User = RT::User->new($RT::SystemUser);<br>
</blockquote>
<blockquote type="cite">$User->LoadByEmail($EmailAddr);<br>
</blockquote>
<blockquote type="cite"># Type of watch<br>
</blockquote>
<blockquote type="cite">my $type = 'Requestor';<br>
</blockquote>
<blockquote type="cite"># Principal of user<br>
</blockquote>
<blockquote type="cite">my $Principal = $User->PrincipalId;<br>
</blockquote>
<blockquote type="cite"><br>
</blockquote>
<blockquote type="cite"># Add the creator as a watcher of type $type (requestor)<br>
</blockquote>
<blockquote type="cite">my ($ret, $msg) = $Ticket->AddWatcher(Type => $type, Email =><br>
</blockquote>
<blockquote type="cite">$EmailAddr, PrincipalId => $Principal,);<br>
</blockquote>
<blockquote type="cite"><br>
</blockquote>
<blockquote type="cite"># Check if adding was successful<br>
</blockquote>
<blockquote type="cite">if ($ret) {<br>
</blockquote>
<blockquote type="cite"> $RT::Logger->info("$scrip: New $type watcher added to ticket #$Id:<br>
</blockquote>
<blockquote type="cite">$EmailAddr (#$Principal)");<br>
</blockquote>
<blockquote type="cite">} else {<br>
</blockquote>
<blockquote type="cite"> $RT::Logger->error("$scrip: Failed to add new $type watcher to ticket<br>
</blockquote>
<blockquote type="cite">#$Id: $EmailAddr (#$Principal) - $msg");<br>
</blockquote>
<blockquote type="cite">}<br>
</blockquote>
<blockquote type="cite"><br>
</blockquote>
<blockquote type="cite">return 1;<br>
</blockquote>
<br>
<br>
</div>
</blockquote>
</div>
<br>
<div><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; ">
<div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; ">
<div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; ">
<div><br class="Apple-interchange-newline">
--</div>
<div>Fabian Unfried</div>
<div>Senior Software Engineer<br>
Zebra Enterprise Solutions</div>
<div><br>
Rossfelder Str. 65/5, 74564 Crailsheim, Germany<br>
T+49 7951 96360 F+49 7951 963611<br>
<a href="mailto:funfried@zebra.com">funfried@zebra.com</a><br>
<a href="http://www.zebra.com/zes">www.zebra.com/zes</a><br>
WhereNet * proveo * Multispectral Solutions<br>
<br>
Managing Directors Zebra Enterprise Solutions GmbH:<br>
Phil Gerskovich, Gilles Pelzer, Michael Smiley<br>
Registered Office: Ulm, HRB 721672<br>
VAT Number: DE225496806</div>
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