<br><font size=2 face="sans-serif">One step further : Lotus Notes won't
accept PNG images, but will show GIF images</font>
<br>
<br><font size=2 face="sans-serif">So for the pie chart to be displayed
correctly, the following patch did the trick :</font>
<br><font size=2 face="sans-serif"> in
/opt/rt3/share/html/Search/Chart</font>
<br><font size=2 face="sans-serif"> line
191 </font>
<br><font size=2 face="sans-serif"> -my
@types = ('png' , 'gif');</font>
<br><font size=2 face="sans-serif"> +my
@types = ('gif' , 'png');</font>
<br>
<br><font size=2 face="sans-serif">but for the tickets relathionship graphs
things are harder.</font>
<br>
<br><font size=2 face="sans-serif">I made some tries on /opt/rt3/share/html/Tickets/Graphs/dhandler
lines 71 through 76, by changing png to gif</font>
<br><font size=2 face="sans-serif">but the result is not so immediate.
On the WebUI, refreshing my browser, the image alterns between, having
a black backgound, not displaying at all, displaying correctly.</font>
<br><font size=2 face="sans-serif">There must be another file to patch...</font>
<br>
<br><font size=2 face="sans-serif">Raphaël MOUNEYRES<br>
</font>
<br>
<br>
<br>
<br>
<table width=100%>
<tr valign=top>
<td width=40%><font size=1 face="sans-serif"><b>Raphaël MOUNEYRES <raphael.mouneyres@sagemcom.com></b>
</font>
<br><font size=1 face="sans-serif">Envoyé par : rt-users-bounces@lists.bestpractical.com</font>
<p><font size=1 face="sans-serif">07/07/2011 14:47</font>
<td width=59%>
<table width=100%>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">A</font></div>
<td><font size=1 face="sans-serif">rt-users@lists.bestpractical.com</font>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">cc</font></div>
<td>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">Objet</font></div>
<td><font size=1 face="sans-serif">[rt-users] RE Graph and Dashboards
by email</font></table>
<br>
<table>
<tr valign=top>
<td>
<td></table>
<br></table>
<br>
<br>
<br><font size=2 face="sans-serif"><br>
After looking more precicely into the mail headers and format, i notice
that images generated for the graphs have header :</font><font size=3>
</font><tt><font size=2><br>
Content-Transfer-Encoding: base64<br>
Content-Type: image/png<br>
Content-Disposition: inline<br>
Content-ID: 131002560331525265433</font></tt><font size=3>
</font><tt><font size=2><br>
and are reffered with : <img src=3D"</font></tt><a href=cid:131002560331525265433><tt><font size=2 color=blue><u>cid:131002560331525265433"
/><br /></u></font></tt></a><font size=3> <br>
</font><font size=2 face="sans-serif"><br>
So probably Lotus Notes is either unable to display PNG images, or won't
accept inline images (i can't have any answer from our IT department....)</font><font size=3>
<br>
</font><font size=2 face="sans-serif"><br>
Is it possible to modify the format of sent image to JPG for example so
i can make a try ? where to start with in the code, RT or external source
?</font><font size=3> <br>
</font><font size=2 face="sans-serif"><br>
thank you for any information,</font><font size=3> <br>
</font><font size=2 face="sans-serif"><br>
Raphaël MOUNEYRES</font><font size=3><br>
<br>
<br>
</font>
<table width=100%>
<tr valign=top>
<td width=61%><font size=1 face="sans-serif"><b>Raphaël MOUNEYRES <raphael.mouneyres@sagemcom.com></b>
<br>
Envoyé par : rt-users-bounces@lists.bestpractical.com</font><font size=3>
</font>
<p><font size=1 face="sans-serif">07/07/2011 09:45</font><font size=3>
</font>
<td width=38%>
<br>
<table width=100%>
<tr valign=top>
<td width=12%>
<div align=right><font size=1 face="sans-serif">A</font></div>
<td width=87%><font size=1 face="sans-serif">rt-users@lists.bestpractical.com</font><font size=3>
</font>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">cc</font></div>
<td>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">Objet</font></div>
<td><font size=1 face="sans-serif">[rt-users] Graph and Dashboards by email</font></table>
<br>
<br>
<table>
<tr valign=top>
<td>
<td></table>
<br></table>
<br><font size=3><br>
<br>
</font><font size=2 face="sans-serif"><br>
<br>
Hi,</font><font size=3> </font><font size=2 face="sans-serif"><br>
still using RT 3.8.8 ;)</font><font size=3> </font><font size=2 face="sans-serif"><br>
<br>
i have included multiple Queries to a dashboard, including 2 graphs : A
pie chart one , and a tickets relationship one</font><font size=3> </font><font size=2 face="sans-serif"><br>
This dashboard is correctly displaying all my queries (tables & graphs)
inside RT webUI.</font><font size=3> </font><font size=2 face="sans-serif"><br>
But when sending this dashboard on email, the graphs aren't displayed (i've
got a small red box with a cross instead , meaning image not available)...</font><font size=3>
</font><font size=2 face="sans-serif"><br>
our mail client is Lotus Notes.</font><font size=3> </font><font size=2 face="sans-serif"><br>
Is it normal ?<br>
<br>
Raphaël</font><font size=3> </font>
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