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<div class=Section1>
<p class=MsoNormal><span style='color:#1F497D'>Hello,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Back in June I emailed the below
question/request for help and I don’t believe I have seen a response to that.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Does anyone have any good
ideas/pointers on this? I have searched archives & manuals etc. but I can’t
see what right I am applying that is allowing all my users Admin rights.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Many thanks in advance.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Jo<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Comic Sans MS";
color:#004040'>Jo Keown,</span></b><span style='font-size:13.5pt;font-family:
"Comic Sans MS";color:#004040'> </span><i><span style='font-size:10.0pt;
font-family:"Comic Sans MS";color:#004040'>MBusAdmin(Mgt), MIPA</span></i><span
style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#400040'>IS Business Analyst</span></b><span style='font-size:12.0pt;
font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><i><span style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:navy'>Colorado Group Ltd <br>
100 Melbourne Street<br>
South Brisbane QLD 4101</span></i><span style='font-size:12.0pt;
font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Times New Roman","serif";
color:#1F497D'>Ph: +61 7 3877 3399<br>
Mobile: 0402 697 351</span><span style='font-size:12.0pt;
font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:navy'>Email: </span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><a href="mailto:joanne.keown@coloradogroup.com.au"
title="mailto:tania.matheson@coloradogroup.com.au"><span style='font-size:7.5pt'>joanne.keown@coloradogroup.com.au</span></a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:5.0pt;color:#1F497D'><o:p> </o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Joanne
Keown<br>
<b>Sent:</b> Friday, 24 June 2011 11:36 AM<br>
<b>To:</b> RT-Users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] RTV4.0.0: User Access Restrictions<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Hi all,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have set up a number of users within groups on RT V4.0.0
and have been testing to make sure that these users only have access to view
and update certain areas in RT. When I log in as users “<b>jfaulkner</b>”
and “<b>dchapman</b>” (in customer Services group) I notice that they have <b>full
administration</b> access, even though I have not applied these rights to
either the User or Group profiles. I’m miffed as to where these rights
are coming from and I’m hoping that someone can tell me what I’m missing.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Attached is a spreadsheet that shows what access I have
applied to the groups, users, queues and custom fields. Can someone
enlighten me on what could be allowing my users full admin rights to:<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:38.25pt;text-indent:-18.0pt;
mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-family:Symbol'><span
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>update other users,<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:38.25pt;text-indent:-18.0pt;
mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-family:Symbol'><span
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Change group information,<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:38.25pt;text-indent:-18.0pt;
mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-family:Symbol'><span
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Change Queue information,<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:38.25pt;text-indent:-18.0pt;
mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-family:Symbol'><span
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Admin update custom field metadata – etc.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Many thanks and kind regards<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Jo<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Comic Sans MS";
color:#004040'>Jo Keown,</span></b><span style='font-size:13.5pt;font-family:
"Comic Sans MS";color:#004040'> </span><i><span style='font-size:10.0pt;
font-family:"Comic Sans MS";color:#004040'>MBusAdmin(Mgt), MIPA</span></i><span
style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#400040'>IS Business Analyst</span></b><span style='font-size:12.0pt;
font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><i><span style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:navy'>Colorado Group Ltd <br>
100 Melbourne Street<br>
South Brisbane QLD 4101</span></i><span style='font-size:12.0pt;
font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Times New Roman","serif";
color:#1F497D'>Ph: +61 7 3877 3399<br>
Mobile: 0402 697 351</span><span style='font-size:12.0pt;
font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:navy'>Email: </span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><a href="mailto:joanne.keown@coloradogroup.com.au"
title="mailto:tania.matheson@coloradogroup.com.au"><span style='font-size:7.5pt'>joanne.keown@coloradogroup.com.au</span></a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:5.0pt;color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
</div>
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