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<p class=MsoNormal>Hi all,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I’m obviously missing something. I have created
a number of custom fields and set them as applying to “Ticket
Transactions”, on the expectation that these would allow me to capture
ticket data that I could both report on and update over a period of time.
However, I notice that any data I captured against these is not being ‘saved’
against the ticket. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I am getting the impression that, even though it’s
called “<b><i>Ticket Transactions</i></b>”, it’s not
actually capturing the data at the ticket level and that my only option <u>might
be</u> to put all these Custom Fields as applying to “<b><i>Tickets</i></b>”.
This option isn’t desirable as there will now be over 20 Custom Fields on
one page – quite overwhelming. As this group of cf’s are
designed to capture process steps taken by our Customer Services staff in
resolving a ticket (also capture notes and file attachments at stages), they
provide a prompter as to what step is next in the resolution process and what
stage the ticket is at.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Does anyone know of another way of separating the main
ticket entry cf’s (Meta data) from the transactional/workflow cf’s?
<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Many thanks and kind regards<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Jo<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Comic Sans MS";
color:#004040'>Jo Keown,</span></b><span style='font-size:13.5pt;font-family:
"Comic Sans MS";color:#004040'> </span><i><span style='font-size:10.0pt;
font-family:"Comic Sans MS";color:#004040'>MBusAdmin(Mgt), MIPA</span></i><span
style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#400040'>IS Business Analyst</span></b><span style='font-size:12.0pt;
font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><i><span style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:navy'>Colorado Group Ltd <br>
100 Melbourne Street<br>
South Brisbane QLD 4101</span></i><span style='font-size:12.0pt;
font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Times New Roman","serif";
color:#1F497D'>Ph: +61 7 3877 3399<br>
Mobile: 0402 697 351</span><span style='font-size:12.0pt;
font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:navy'>Email: </span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><a href="mailto:joanne.keown@coloradogroup.com.au"
title="mailto:tania.matheson@coloradogroup.com.au"><span style='font-size:7.5pt;
color:blue'>joanne.keown@coloradogroup.com.au</span></a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:5.0pt;color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><a href="http://www.dianaferrari.com.au/"><span
style='color:#1F497D;text-decoration:none'><img border=0 width=94 height=28
id="Picture_x0020_1" src="cid:image001.png@01CC4076.BBA87600"
alt="cid:image010.png@01CB714C.CF2A2510"></span></a><a
href="http://www.williamstheshoemen.com.au/"><span style='color:#1F497D;
text-decoration:none'><img border=0 width=93 height=32 id="Picture_x0020_2"
src="cid:image002.png@01CC4076.BBA87600"
alt="cid:image011.png@01CB714C.CF2A2510"></span></a><a
href="http://www.colorado.com.au/"><span style='color:#1F497D;text-decoration:
none'><img border=0 width=117 height=27 id="Picture_x0020_3"
src="cid:image003.png@01CC4076.BBA87600"
alt="cid:image012.png@01CB714C.CF2A2510"></span></a><a
href="http://www.jag.com.au/"><span style='color:#1F497D;text-decoration:none'><img
border=0 width=42 height=27 id="Picture_x0020_4"
src="cid:image004.png@01CC4076.BBA87600"
alt="cid:image013.png@01CB714C.CF2A2510"></span></a><a
href="http://www.mathers.com.au/"><span style='color:#1F497D;text-decoration:
none'><img border=0 width=86 height=31 id="Picture_x0020_5"
src="cid:image005.png@01CC4076.BBA87600"
alt="cid:image014.png@01CB714C.CF2A2510"></span></a><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a
href="http://www.fusioncard.com.au/"><b><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:maroon;text-decoration:none'><img
border=0 width=68 height=45 id="Picture_x0020_6"
src="cid:image006.jpg@01CC4076.BBA87600" alt="fusion front"></span></b></a><b><span
lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:maroon'> Sign
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brands.<o:p></o:p></span></b></p>
<p class=MsoNormal><o:p> </o:p></p>
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