<br><font size=2 face="sans-serif">hello,</font>
<br>
<br><font size=2 face="sans-serif">not sure, this is a guess, but you may
try to trigger your script at "TransactionBatch" step instead
of "TransactionCreate"</font>
<br><font size=2 face="sans-serif">As doing it manually just works fine,
it's probably something close to that.</font>
<br><font size=2 face="sans-serif"><br>
Raphaël MOUNEYRES<br>
</font>
<br>
<br>
<br>
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<td width=40%><font size=1 face="sans-serif"><b>suIIy <bglasson@bytecraft.com.au></b>
</font>
<br><font size=1 face="sans-serif">Envoyé par : rt-users-bounces@lists.bestpractical.com</font>
<p><font size=1 face="sans-serif">19/07/2011 08:56</font>
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<div align=right><font size=1 face="sans-serif">A</font></div>
<td><font size=1 face="sans-serif">rt-users@lists.bestpractical.com</font>
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<td>
<div align=right><font size=1 face="sans-serif">cc</font></div>
<td>
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<td>
<div align=right><font size=1 face="sans-serif">Objet</font></div>
<td><font size=1 face="sans-serif">[rt-users] Have a programatically set
Custom Field trigger a Condition</font></table>
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<br>
<br>
<br><tt><font size=2><br>
Hi All<br>
<br>
I'm working on implementing a workflow based queue in RT3.6 based on the<br>
instructions here;<br>
<br>
</font></tt><a href=http://requesttracker.wikia.com/wiki/WorkFlow><tt><font size=2>http://requesttracker.wikia.com/wiki/WorkFlow<br>
<br>
How it works is this.<br>
<br>
A master ticket is created with 3 custom fields. Each custom field can
have<br>
2 values "Required" and "Completed"<br>
<br>
When "Required" is set, a scrip creates a child ticket.<br>
<br>
When the child ticket is closed, a scrip updates the master ticket and<br>
changes the Custom Field in that ticket from "Required" to "Complete"<br>
<br>
Every thing works fine at this point.<br>
<br>
I then decided that it would be a neat idea if when the child task is<br>
completed, the next child task could automatically begin.<br>
<br>
In theory, to do this would simply require that the "On Resolve"
scrip<br>
update the next Custom Field in the workflow, setting it to "Required"
which<br>
should trigger the next child ticket. <br>
<br>
After adding a few extra lines to the On Resolve scrip I am now<br>
automatically updating the Custom Field in the next step to "Required",<br>
which should trigger a condition.<br>
<br>
This is where I'm stalled.<br>
<br>
It seems that the Condition is not triggered when you programmatically
set<br>
the Custom Field to "Required". If you unset it and then set
it back to<br>
"Required" manually it works just fine.<br>
<br>
This is the code for the Condition as per the Workflow wiki page;<br>
<br>
8<------------------------------------------------------------------------------------<br>
# Local condition to check that a custom field<br>
# has been set to "Required".<br>
# -Chuck Boeheim 3/13/06<br>
<br>
package RT::Condition::FieldRequired;<br>
require RT::Condition::Generic;<br>
<br>
use strict;<br>
use vars qw/@ISA/;<br>
@ISA = qw(RT::Condition::Generic);<br>
<br>
<br>
=head2 IsApplicable<br>
<br>
If the field named as an argument becomes 'Required'.<br>
Only triggers on transitions, not if it already had<br>
that value.<br>
<br>
=cut<br>
<br>
sub IsApplicable {<br>
my $self = shift;<br>
my $field = $self->Argument;<br>
my $trans = $self->TransactionObj;<br>
<br>
if ($trans->Type eq 'Create')<br>
{<br>
return 1 if $trans->TicketObj->FirstCustomFieldValue($field)
=~<br>
/^Required/;<br>
}<br>
<br>
if ($trans->Type eq 'CustomField')<br>
{<br>
my $cf = RT::CustomField->new($self->CurrentUser);<br>
$cf->Load($field);<br>
return 1 if $trans->Field == $cf->Id &&
$trans->NewValue =~<br>
/^Required/;<br>
}<br>
<br>
return undef;<br>
}<br>
<br>
1;<br>
<br>
8<------------------------------------------------------------------------------------<br>
<br>
I reckon the trouble is in this particular script, but I don't really know<br>
perl at all so I could be wrong. I am assuming that I might need another<br>
<code> if ($trans->Type eq '???) </code> block maybe?<br>
<br>
If anybody has any ideas on what I need to do to make a programatically
set<br>
custom field trigger a condition I would sure appreciate it.<br>
<br>
I don't want to load up this post with tonnes of code so if there is any<br>
extra info you require please let me know.<br>
<br>
Thanks in advance.<br>
-- <br>
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<br>
<br>
--------<br>
2011 Training: </font></tt><a href=http://bestpractical.com/services/training.html><tt><font size=2>http://bestpractical.com/services/training.html<br>
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