Hello, <br><br>After recently installing RT4, I have a load of ticket migrated from 3.8. <br><br>Previously on RT3 when as user logged in they were able to see and change all the statuses of ticket they raised or owned.<br>
<br>Now in my new RT4 installation when a ticket is in Waiting state the status cannot be changed at all. When the ticket is in active <br>state I have only the options {open, new, stalled, reject, deleted} available in the dropdown.<br>
<br>This is what I have in RT_SiteConfig.pm:<br> @ActiveStatus = qw(new open po_req inv_po in_test) unless @ActiveStatus;<br> @InactiveStatus = qw(resolved rejected deleted) unless @InactiveStatus;<br><br>Am I missing something, or does this have to do with LifeCycle in RT4?<br>
<br>Thanks<br>Sean<br><br>