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Here is the code, I believe this was custom written by a previous
employee:<br>
<pre>#!/usr/bin/perl</pre>
<pre>use strict;</pre>
<pre>use warnings;</pre>
<pre>
# Points to the RT4 library</pre>
<pre>use lib ("/opt/rt4/lib","/opt/rt4/local/lib");</pre>
<pre>my $crontool = "/opt/rt4/bin/rt-crontool";</pre>
<pre>
</pre>
<pre>package RT;</pre>
<pre>use RT::Interface::CLI qw(CleanEnv);</pre>
<pre>
#Clean our the environment</pre>
<pre>CleanEnv();</pre>
<pre>
# Load the RT configuration</pre>
<pre>RT::LoadConfig();</pre>
<pre>
# Initialise RT</pre>
<pre>RT::Init();</pre>
<pre>
my $queues = new RT::Queues($RT::SystemUser);</pre>
<pre>$queues->LimitToEnabled();</pre>
<pre>while (my $queue = $queues->Next) {</pre>
<pre> my $queuename = $queue->Name;</pre>
<pre> system("$crontool --search RT::Search::ActiveTicketsInQueue " .</pre>
<pre> "--search-arg \"$queuename\" ".</pre>
<pre> "--action RT::Action::EscalatePriority");</pre>
<pre>}</pre>
<pre>
$RT::Handle->Disconnect();</pre>
<pre>exit 0;</pre>
<br>
<br>
On 07/22/2011 09:04 AM, Kevin Falcone wrote:
<blockquote cite="mid:20110722130412.GI1845@jibsheet.com"
type="cite">
<pre wrap="">On Fri, Jul 22, 2011 at 08:59:05AM -0400, Jason Brown wrote:
</pre>
<blockquote type="cite">
<pre wrap="">Hello all,
We have a RT escalation script which is run every hour to
increase the priority level of a ticket. In doing so, it creates a
lot of noise within the work order itself, placing "Enoch Root -
Priority changed" everytime its increased. I was wondering if its
possible to suppress those messages?
</pre>
</blockquote>
<pre wrap="">
Without knowing what the script does, that's hard to say.
One of the RT::Actions available to rt-crontool has a "skip the
transaction" message, the other doesn't. If you've written custom
code, you can steal the skipping code from the correct RT::Action
-kevin
</pre>
<pre wrap="">
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--------
2011 Training: <a class="moz-txt-link-freetext" href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</a></pre>
</blockquote>
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