<br><font size=2 face="sans-serif">hi,</font>
<br><font size=2 face="sans-serif">shouldn't you remove the trailing ;
at the end of the line on the if statement ?</font>
<br><font size=2 face="sans-serif"> if
($my_type =~ /^I/) { $self->TicketObj->AddCustomFieldValue(Field
=> 'SLA', Value => 'Urgent'); };</font>
<br><font size=2 face="sans-serif">should be</font>
<br><font size=2 face="sans-serif"> if
($my_type =~ /^I/) { $self->TicketObj->AddCustomFieldValue(Field
=> 'SLA', Value => 'Urgent'); }</font>
<br><font size=2 face="sans-serif"><br>
Raphaël MOUNEYRES<br>
</font>
<br>
<br>
<br>
<table width=100%>
<tr valign=top>
<td width=40%><font size=1 face="sans-serif"><b>Bart <bart@pleh.info></b>
</font>
<br><font size=1 face="sans-serif">Envoyé par : rt-users-bounces@lists.bestpractical.com</font>
<p><font size=1 face="sans-serif">26/07/2011 14:41</font>
<td width=59%>
<table width=100%>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">A</font></div>
<td><font size=1 face="sans-serif">rt-users@lists.bestpractical.com</font>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">cc</font></div>
<td>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">Objet</font></div>
<td><font size=1 face="sans-serif">Re: [rt-users] Problem with making a
custom scrip</font></table>
<br>
<table>
<tr valign=top>
<td>
<td></table>
<br></table>
<br>
<br>
<br><font size=3>Hi Robert,</font>
<br>
<br><font size=3>Thanks for the reply, I've changed that setting but it
doesn't seem to fully solve my problem (I do notice a difference).</font>
<br>
<br><font size=3>I've modified the scrip a little, it now looks like this:</font>
<br>
<br><font size=3>my $my_type = $self->TicketObj->FirstCustomFieldValue('Type');<br>
if ($my_type =~ /^I/) { $self->TicketObj->AddCustomFieldValue(Field
=> 'SLA', Value => 'Urgent'); };<br>
if ($my_type =~ /^C/) { $self->TicketObj->AddCustomFieldValue(Field
=> 'SLA', Value => 'Normal'); };<br>
if ($my_type =~ /^P/) { $self->TicketObj->AddCustomFieldValue(Field
=> 'SLA', Value => 'Low'); };</font>
<br>
<br><font size=3>The first problem I have is that the SLA is already set
to the value "Normal", I see the scrip running but it keeps saying
"Set SLA Low to Normal" or similar for Urgent (normal is ignored).
So I get a feeling it does something, but it doesn't actually change the
content of the SLA field.</font>
<br>
<br><font size=3>Maybe it's the type of CF that the SLA field is, it's
a dropbox with the three options Urgent, Normal and Low. But I thought
it shouldn't matter?!</font>
<br>
<br><font size=3>The second problem is that if the SLA field is set to
(no value) then the scrip gives the error "</font><font size=2 face="Arial">Low
is no longer a value for custom field SLA", which could be the same
issue as the first? Not able to fill the actual field?</font>
<br>
<br><font size=3>Any thoughts on this? (the above code is a little different
but I get the same results as the first code)</font>
<br>
<br><font size=3>Best regards,<br>
<br>
Bart<br>
<br>
<br>
</font>
<br><font size=3>2011/7/26 Robert Wysocki <</font><a href=mailto:robert.wysocki@contium.pl><font size=3 color=blue><u>robert.wysocki@contium.pl</u></font></a><font size=3>></font>
<br><font size=3>Dnia 2011-07-26, wto o godzinie 10:22 +0200, Bart pisze:<br>
(...)</font>
<br><font size=3><br>
> my $my_type = $self->TicketObj->CustomFieldValues('Type');<br>
</font>
<br><font size=3>Use $self->TicketObj->FirstCustomFieldValue('Type')
instead.<br>
<br>
Regards,</font><font size=3 color=#8f8f8f><br>
--<br>
Robert Wysocki<br>
CONTIUM S.A., </font><a href=http://www.contium.pl/ target=_blank><font size=3 color=blue><u>http://www.contium.pl</u></font></a><font size=3 color=#8f8f8f><br>
<br>
<br>
--------<br>
2011 Training: </font><a href=http://bestpractical.com/services/training.html target=_blank><font size=3 color=blue><u>http://bestpractical.com/services/training.html</u></font></a>
<br><tt><font size=2><br>
--------<br>
2011 Training: </font></tt><a href=http://bestpractical.com/services/training.html><tt><font size=2>http://bestpractical.com/services/training.html</font></tt></a>
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