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</o:shapelayout></xml><![endif]--></head><body lang=HU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-family:"Tahoma","sans-serif";color:#1F497D'>Hi Kevin,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>“This account would be used by the regular staff to view the queue and see if their particular ticket has been worked on or view the other queue submission (IT transparency—YAY </span><span lang=EN-US style='font-family:Wingdings'>L</span><span lang=EN-US>).”<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma","sans-serif";color:#1F497D'>So this account would be the requestor of all these tickets?<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma","sans-serif";color:#1F497D'>This is not much info about your RT usage and layout, so i can only do a hint maybe: something like this could be the solution: <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma","sans-serif";color:#1F497D'>revoke the global create ticket right from everyone group<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma","sans-serif";color:#1F497D'>add createticket on queue qroupright level to every queue to everyone, except this one<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma","sans-serif";color:#1F497D'>add create ticket to neccessary ppl only on this queue<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma","sans-serif";color:#1F497D'>but this would only work if everyone is not needed to subbmit to this particular queue.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-family:"Tahoma","sans-serif";color:#1F497D'>Regards,</span><span style='font-family:"Tahoma","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><img width=250 height=150 id="Picture_x0020_1" src="cid:image001.png@01CC4C4F.63BFBFE0"><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-family:"Tahoma","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Kevin Garfield Robinson<br><b>Sent:</b> Tuesday, July 26, 2011 8:39 PM<br><b>To:</b> rt-users@lists.bestpractical.com<br><b>Subject:</b> [rt-users] View queue via the web w/o ticket creation ability [faked-from][auto-ip]<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US>I’m definitely an RT newbie (4.0.1) and in our department we wanted to create a generic user account that could login via the web and view a particular queue w/o being able to create a ticket. Not looking for the self service option, but for a privileged user to view a particular queue. This account would be used by the regular staff to view the queue and see if their particular ticket has been worked on or view the other queue submission (IT transparency—YAY </span><span lang=EN-US style='font-family:Wingdings'>L</span><span lang=EN-US>).<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>I know that in order to allow tickets to be created the CreateTicket permission has to be given to Everyone. Like most permission schemes, is there a permission override option for everyone where I could explicitly state that a particular doesn’t have the right to create a ticket, but everyone else does?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>So far everything else works, but I’ve been trying to figure out a variety of ways to do this, but keep coming up short.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Thanks in advance.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p></div></body></html>