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On 08/03/2011 01:58 PM, Kevin Falcone wrote:
<blockquote cite="mid:20110803185835.GO43312@jibsheet.com"
type="cite">
<pre wrap="">On Wed, Aug 03, 2011 at 01:39:09PM -0500, Scott wrote:
</pre>
<blockquote type="cite">
<pre wrap=""> On 08/03/2011 01:28 PM, Kevin Falcone wrote:
On Wed, Aug 03, 2011 at 01:14:35PM -0500, Scott wrote:
Just to follow up, I did get this working. I went into the Custom Fields->"Field
Name"->Group Rights
and clicked the all rights on each tab (General, Staff, Administrators) for Privileged users.
Unfortunately, without knowing your previous configuration we can't
replicate and fix the problem.
I can send it to you, it was rt 3.8 on mysql. It is still in production, I am switching over
to the new
rt 4.0.1/Oracle this weekend. Not sure what I should send you.
</pre>
</blockquote>
<pre wrap="">
As I've said previously:
"It's much more interesting to me to know how they *currently* get
their ModifyCustomField rights on that CF."
So you need to go looking for ModifyCustomField grants
</pre>
</blockquote>
<br>
In the rt 3.8, the custom field did not have any rights granted,
this was set up in the queue with a certain group<br>
having these permissions. <br>
<br>
<table border="0">
<tbody>
<tr>
<td align="left" valign="top" width="180">
Current rights
<br>
<i>(Check box to revoke right)</i>
<br>
<input class="checkbox" value="AdminQueue"
name="RevokeRight-36843-RT::Queue-46" type="checkbox"> AdminQueue
<br>
<input class="checkbox" value="AssignCustomFields"
name="RevokeRight-36843-RT::Queue-46" type="checkbox"> AssignCustomFields
<br>
<input class="checkbox" value="CommentOnTicket"
name="RevokeRight-36843-RT::Queue-46" type="checkbox"> CommentOnTicket
<br>
<input class="checkbox" value="CreateTicket"
name="RevokeRight-36843-RT::Queue-46" type="checkbox"> CreateTicket
<br>
<input class="checkbox" value="DeleteTicket"
name="RevokeRight-36843-RT::Queue-46" type="checkbox"> DeleteTicket
<br>
<input class="checkbox" value="ModifyCustomField"
name="RevokeRight-36843-RT::Queue-46" type="checkbox"> ModifyCustomField
<br>
<input class="checkbox" value="ModifyScrips"
name="RevokeRight-36843-RT::Queue-46" type="checkbox"> ModifyScrips
<br>
<input class="checkbox" value="ModifyTicket"
name="RevokeRight-36843-RT::Queue-46" type="checkbox"> ModifyTicket
<br>
<input class="checkbox" value="OwnTicket"
name="RevokeRight-36843-RT::Queue-46" type="checkbox"> OwnTicket
<br>
<input class="checkbox" value="ReplyToTicket"
name="RevokeRight-36843-RT::Queue-46" type="checkbox"> ReplyToTicket
<br>
<input class="checkbox" value="SeeCustomField"
name="RevokeRight-36843-RT::Queue-46" type="checkbox"> SeeCustomField
<br>
<input class="checkbox" value="SeeQueue"
name="RevokeRight-36843-RT::Queue-46" type="checkbox"> SeeQueue
<br>
<input class="checkbox" value="ShowACL"
name="RevokeRight-36843-RT::Queue-46" type="checkbox"> ShowACL
<br>
<input class="checkbox" value="ShowOutgoingEmail"
name="RevokeRight-36843-RT::Queue-46" type="checkbox"> ShowOutgoingEmail
<br>
<input class="checkbox" value="ShowScrips"
name="RevokeRight-36843-RT::Queue-46" type="checkbox"> ShowScrips
<br>
<input class="checkbox" value="ShowTemplate"
name="RevokeRight-36843-RT::Queue-46" type="checkbox"> ShowTemplate
<br>
<input class="checkbox" value="ShowTicket"
name="RevokeRight-36843-RT::Queue-46" type="checkbox"> ShowTicket
<br>
<input class="checkbox" value="ShowTicketComments"
name="RevokeRight-36843-RT::Queue-46" type="checkbox"> ShowTicketComments
<br>
<input class="checkbox" value="StealTicket"
name="RevokeRight-36843-RT::Queue-46" type="checkbox"> StealTicket
<br>
<input class="checkbox" value="TakeTicket"
name="RevokeRight-36843-RT::Queue-46" type="checkbox"> TakeTicket
<br>
<input class="checkbox" value="Watch"
name="RevokeRight-36843-RT::Queue-46" type="checkbox"> Watch<br>
<input class="checkbox" value="WatchAsAdminCc"
name="RevokeRight-36843-RT::Queue-46" type="checkbox"> WatchAsAdminCc</td>
</tr>
</tbody>
</table>
<br>
These seem to be set in the rt4 install, but I'm not sure if they
were originally. I will try to follow the rights that are checked
when I do the final<br>
RT 3.8 (mysql) -> RT 4.0.1 (mysql) - > RT 4.0.1 (Oracle) and
let you know if it was something in the conversion. <br>
<br>
Sorry for the confusion, there are a lot of ways the ACL's can be
setup.<br>
<br>
<br>
<blockquote cite="mid:20110803185835.GO43312@jibsheet.com"
type="cite">
<pre wrap="">-kevin
</pre>
<pre wrap="">
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2011 Training: <a class="moz-txt-link-freetext" href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</a></pre>
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