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On 07/27/2011 05:49 PM, Scott wrote:
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On 07/27/2011 05:43 PM, Kevin Falcone wrote:
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<pre wrap="">On Wed, Jul 27, 2011 at 05:37:27PM -0500, Scott wrote:
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<pre wrap=""> I logged in to rt with the other users' browser (on their pc) and was able to
to add several lines of text. I then asked another power user to try to add
a line of data and she was able as well (all the lines were preserved). So
there definitely a acl type issue going on here. Is there a new right I need to
add?
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<pre wrap="">What rights do they have and how are they assigned?
SeeCustomField/ModifyCustomField granted on the CustomField to a group
that the user was in (and the user's only other rights were ShowTicket
and CreateTicket on that single queue).
I went with a very trivial configuration, the hard part is likely to
be understanding your rights configuration
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If I click on the CF and then groups and add those rights to
everyone, would that<br>
help test the issue? <br>
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Just to follow up, I did get this working. I went into the Custom
Fields->"Field Name"->Group Rights<br>
and clicked the all rights on each tab (General, Staff,
Administrators) for Privileged users.<br>
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<pre wrap="">-kevin
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2011 Training: <a moz-do-not-send="true" class="moz-txt-link-freetext" href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</a></pre>
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