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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>What database access do you have to those older tickets and what type of database is it? Mine was a homebrew asp app with access db. I created a page in asp that queried the db and wrote the page to look like the offline tool. So I turned off all email notification and then ran through about 15000 tickets in the offline tool. I broke it up in 5000 chunks. I would be happy to share what I created if it is helpful.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Michael Steen<br><b>Sent:</b> Thursday, August 04, 2011 6:12 PM<br><b>To:</b> rt-users@lists.bestpractical.com<br><b>Subject:</b> [rt-users] Convert Other Ticketing System DB to RT?<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>All,<br><br>I am wondering if anyone has successfully converted a database from another ticketing system to RT. I found a thread from 2008 about OTRS (<a href="http://www.gossamer-threads.com/lists/rt/users/81165">http://www.gossamer-threads.com/lists/rt/users/81165</a>) in which Jesse said that most people abandon their former ticketing systems to start fresh with RT. <br><br>In my case, I have about 1200 tickets that I would like to save currently living in a Support Center ticketing system by Quality Unit. If anyone has had success in converting a DB, and/or if there is any existing documentation I haven't found, please let me know. Also, if anyone has met with failure attempting to do something like this, I would appreciate your feedback, as well. I'd like to avoid wasted effort if it's not worth it in the long run.<br><br>Thanks,<br><br>Mike<o:p></o:p></p></div></body></html>