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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">We just left the old one behind for reference in case we needed it, and moved over all active tickets to the new system.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">-Mark<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>Michael Steen<br>
<b>Sent:</b> Thursday, August 04, 2011 7:29 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Convert Other Ticketing System DB to RT?<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Kenn,<br>
<br>
Anything that you can find would be appreciated.<br>
<br>
Thanks,<br>
<br>
Mike<o:p></o:p></p>
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<p class="MsoNormal">On Thu, Aug 4, 2011 at 7:08 PM, Kenneth Crocker <<a href="mailto:kfcrocker@lbl.gov">kfcrocker@lbl.gov</a>> wrote:<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">Michael,<br>
<br>
Several years ago we needed to convert some tickets from a "home" ticket system to RT. We did it via a perl program using the API. I'd have to search some of my old archives to find it, if you are interested.<br>
<br>
Kenn<br>
LBNL<o:p></o:p></p>
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<p class="MsoNormal">On Thu, Aug 4, 2011 at 3:12 PM, Michael Steen <<a href="mailto:michael.steen@livetext.com" target="_blank">michael.steen@livetext.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">All,<br>
<br>
I am wondering if anyone has successfully converted a database from another ticketing system to RT. I found a thread from 2008 about OTRS (<a href="http://www.gossamer-threads.com/lists/rt/users/81165" target="_blank">http://www.gossamer-threads.com/lists/rt/users/81165</a>)
in which Jesse said that most people abandon their former ticketing systems to start fresh with RT.
<br>
<br>
In my case, I have about 1200 tickets that I would like to save currently living in a Support Center ticketing system by Quality Unit. If anyone has had success in converting a DB, and/or if there is any existing documentation I haven't found, please let me
know. Also, if anyone has met with failure attempting to do something like this, I would appreciate your feedback, as well. I'd like to avoid wasted effort if it's not worth it in the long run.<br>
<br>
Thanks,<br>
<br>
Mike<br>
<br>
<o:p></o:p></p>
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<p class="MsoNormal">--------<br>
2011 Training: <a href="http://bestpractical.com/services/training.html" target="_blank">
http://bestpractical.com/services/training.html</a><o:p></o:p></p>
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<br>
<br>
--------<br>
2011 Training: <a href="http://bestpractical.com/services/training.html" target="_blank">
http://bestpractical.com/services/training.html</a><o:p></o:p></p>
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