<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 14 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I ended up with a few saved searches and ended up deleting them and recreating the "Unowned Tickets" search manually and saved it under System Searches. Back
to normal…thanks.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Patrick<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com]
<b>On Behalf Of </b>Ruslan Zakirov<br>
<b>Sent:</b> Monday, August 08, 2011 10:17 AM<br>
<b>To:</b> Patrick Fish<br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Help with Saved Search<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p>After deleting condition you should update saved search.<o:p></o:p></p>
<p>Regards, Ruslan. From phone.<o:p></o:p></p>
<div>
<p class="MsoNormal">08.08.2011 21:11 пользователь "Patrick Fish" <<a href="mailto:pofish@ucdavis.edu">pofish@ucdavis.edu</a>> написал:<br>
> Hi,<br>
> <br>
> This is embarrassing. I noticed this morning that my "N newest unowned tickets" search on my RT at a glance page was only listing tickets from one queue. I went and edited the predefined search itself: Search - Unowned Tickets, and it's defined like this:<br>
> <br>
> <br>
> Owner = 'Nobody'<br>
> AND (<br>
> Status = 'new'<br>
> OR Status = 'open'<br>
> AND Queue = 'xxxxxxx' <---- I see the problem!<br>
> <br>
> I'm at a loss on how to revert this search - I've tried deleting that criteria but that seems to only affect the search at that time - not at the RT at a Glance page. It looks like it's saved in RT System's saved searches, deleting/re-adding a search of the
same name doesn't help either. Any pointers?<br>
> <br>
> <br>
> Thanks,<br>
> Patrick<br>
> <br>
> --------<br>
> 2011 Training: <a href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</a><o:p></o:p></p>
</div>
</div>
</body>
</html>