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<p class=MsoPlainText>Hi Thomas,<o:p></o:p></p>
<p class=MsoPlainText>Thanks once again. <o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>OK, I've removed “Content:” and left the line in between
(see below) but the email is still coming through without the attachment <span
style='font-family:Wingdings'>L</span>. <o:p></o:p></p>
<p class=MsoPlainText style='margin-left:36.0pt'><b><i><span style='color:#943634'><o:p> </o:p></span></i></b></p>
<p class=MsoPlainText style='margin-left:36.0pt'><b><i><span style='color:#943634'>Subject:
AutoReply: {$Ticket->Subject}<o:p></o:p></span></i></b></p>
<p class=MsoPlainText style='margin-left:36.0pt'><b><i><span style='color:#943634'>Content-Type:
text/html <o:p></o:p></span></i></b></p>
<p class=MsoPlainText style='margin-left:36.0pt'><b><i><span style='color:#943634'><o:p> </o:p></span></i></b></p>
<p class=MsoPlainText style='margin-left:36.0pt'><b><i><span style='color:#943634'>RT-Attach-Message:
yes<o:p></o:p></span></i></b></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>Below is the extract from the ticket history that was
generated from the Reply action...<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoNormal style='mso-line-height-alt:9.75pt'><b><i><span
style='font-size:10.0pt;font-family:"Courier New";color:#4F6228'>Managed-BY: RT
4.0.0 (http://www.bestpractical.com/rt/)<o:p></o:p></span></i></b></p>
<p class=MsoNormal style='mso-line-height-alt:9.75pt'><b><i><span
style='font-size:10.0pt;font-family:"Courier New";color:#4F6228'>MIME-Version:
1.0<o:p></o:p></span></i></b></p>
<p class=MsoNormal style='mso-line-height-alt:9.75pt'><b><i><span
style='font-size:10.0pt;font-family:"Courier New";color:#4F6228'>Subject:
[diana ferrari: Customer Query #459] Shipping & Refunds <o:p></o:p></span></i></b></p>
<p class=MsoNormal style='mso-line-height-alt:9.75pt'><b><i><span
style='font-size:10.0pt;font-family:"Courier New";color:#4F6228'>In-Reply-To:
<20110808002331.D67C588030@bne3-0003mrs.server-mail.com><o:p></o:p></span></i></b></p>
<p class=MsoNormal style='mso-line-height-alt:9.75pt'><b><i><span
style='font-size:10.0pt;font-family:"Courier New";color:#4F6228'>Date: Wed, 10
Aug 2011 08:31:38 +1000<o:p></o:p></span></i></b></p>
<p class=MsoNormal style='mso-line-height-alt:9.75pt'><b><i><span
style='font-size:10.0pt;font-family:"Courier New";color:#4F6228'>RT-Ticket:
rt.coloradogroup.com.au #459<o:p></o:p></span></i></b></p>
<p class=MsoNormal style='mso-line-height-alt:9.75pt'><b><i><span
style='font-size:10.0pt;font-family:"Courier New";color:#4F6228'>RT-Attachment:
459/7206/4826<o:p></o:p></span></i></b></p>
<p class=MsoNormal style='mso-line-height-alt:9.75pt'><b><i><span
style='font-size:10.0pt;font-family:"Courier New";color:#4F6228'>References:
<RT-Ticket-459@example.com>
<20110808002331.D67C588030@bne3-0003mrs.server-mail.com><o:p></o:p></span></i></b></p>
<p class=MsoNormal style='mso-line-height-alt:9.75pt'><b><i><span
style='font-size:10.0pt;font-family:"Courier New";color:#4F6228'>Precedence:
bulk<o:p></o:p></span></i></b></p>
<p class=MsoNormal style='mso-line-height-alt:9.75pt'><b><i><span
style='font-size:10.0pt;font-family:"Courier New";color:#4F6228'>Reply-To:
customerservice@dianaferrari.com.au<o:p></o:p></span></i></b></p>
<p class=MsoNormal style='mso-line-height-alt:9.75pt'><b><i><span
style='font-size:10.0pt;font-family:"Courier New";color:#4F6228'>Message-ID:
<rt-4.0.0-21505-1312929098-1503.459-5-0@example.com><o:p></o:p></span></i></b></p>
<p class=MsoNormal style='mso-line-height-alt:9.75pt'><b><i><span
style='font-size:10.0pt;font-family:"Courier New";color:#4F6228'>X-RT-Loop-Prevention:
rt.coloradogroup.com.au<o:p></o:p></span></i></b></p>
<p class=MsoNormal style='mso-line-height-alt:9.75pt'><b><i><span
style='font-size:10.0pt;font-family:"Courier New";color:#4F6228'>X-RT-Original-Encoding:
utf-8<o:p></o:p></span></i></b></p>
<p class=MsoNormal style='mso-line-height-alt:9.75pt'><b><i><span
style='font-size:10.0pt;font-family:"Courier New";color:#4F6228'>BCC:
jayne.bailey@coloradogroup.com.au, raelene.faulkner@coloradogroup.com.au,
susan.hughes@coloradogroup.com.au<o:p></o:p></span></i></b></p>
<p class=MsoNormal style='mso-line-height-alt:9.75pt'><b><i><span
style='font-size:10.0pt;font-family:"Courier New";color:#4F6228'>From: "Jo
Keown via RT" <customerservice@dianaferrari.com.au><o:p></o:p></span></i></b></p>
<p class=MsoNormal style='mso-line-height-alt:9.75pt'><b><i><span
style='font-size:10.0pt;font-family:"Courier New";color:#4F6228'>Content-Type:
text/plain; charset="utf-8"<o:p></o:p></span></i></b></p>
<p class=MsoNormal style='mso-line-height-alt:9.75pt'><b><i><span
style='font-size:10.0pt;font-family:"Courier New";color:#4F6228'>Content-Transfer-Encoding:
8bit<o:p></o:p></span></i></b></p>
<p class=MsoNormal style='mso-line-height-alt:9.75pt'><b><i><span
style='font-size:10.0pt;font-family:"Courier New";color:#4F6228'><o:p> </o:p></span></i></b></p>
<p class=MsoNormal style='mso-line-height-alt:9.75pt'><b><i><span
style='font-size:10.0pt;font-family:"Courier New";color:#4F6228'><o:p> </o:p></span></i></b></p>
<p class=MsoNormal style='mso-line-height-alt:9.75pt'><b><i><span
style='font-size:10.0pt;font-family:"Courier New";color:#4F6228'><URL:
http://rt.coloradogroup.com.au:8080/Ticket/Display.html?id=459 ><o:p></o:p></span></i></b></p>
<p class=MsoNormal style='mso-line-height-alt:9.75pt'><b><i><span
style='font-size:10.0pt;font-family:"Courier New";color:#4F6228'><o:p> </o:p></span></i></b></p>
<p class=MsoNormal style='mso-line-height-alt:9.75pt'><b><i><span
style='font-size:10.0pt;font-family:"Courier New";color:#4F6228'>Test number 6:
Wooop woooop.<o:p></o:p></span></i></b></p>
<p class=MsoNormal style='mso-line-height-alt:9.75pt'><b><i><span
style='font-size:10.0pt;font-family:"Courier New";color:#4F6228'><o:p> </o:p></span></i></b></p>
<p class=MsoNormal style='mso-line-height-alt:9.75pt'><b><i><span
style='font-size:10.0pt;font-family:"Courier New";color:#4F6228'>Attachment is
on this one too.<o:p></o:p></span></i></b></p>
<p class=MsoPlainText><b><i><span style='color:#4F6228'><o:p> </o:p></span></i></b></p>
<p class=MsoPlainText>Does the reference to “<b><i>RT-Attachment: </i></b><b><i><span
style='font-size:10.0pt;font-family:"Courier New"'>459/7206/4826</span></i></b><span
style='font-size:10.0pt;font-family:"Courier New"'>” above mean that the
attachment I uploaded into the Reply screen has been attached to the email (at
least at that point)? Should I be looking for a further reference to the
attachment also in the <b><i>Console output log</i></b> too</span>? <o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>Kind regards<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>Jo<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>Jo Keown, MBusAdmin(Mgt), MIPA<o:p></o:p></p>
<p class=MsoPlainText>IS Business Analyst<o:p></o:p></p>
<p class=MsoPlainText>Colorado Group Ltd <o:p></o:p></p>
<p class=MsoPlainText>100 Melbourne Street<o:p></o:p></p>
<p class=MsoPlainText>South Brisbane QLD 4101<o:p></o:p></p>
<p class=MsoPlainText>Ph: +61 7 3877 3399<o:p></o:p></p>
<p class=MsoPlainText>Mobile: 0402 697 351<o:p></o:p></p>
<p class=MsoPlainText>Email: joanne.keown@coloradogroup.com.au<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText> Sign up to FUSION now for special member offers at
5 of Australia's leading fashion brands.<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText><span lang=EN-US>-----Original Message-----<br>
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Thomas Sibley<br>
Sent: Wednesday, 10 August 2011 8:06 AM<br>
To: rt-users@lists.bestpractical.com<br>
Subject: Re: [rt-users] RT4 add attachments to reply/comment</span><o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>On 08/09/2011 05:59 PM, Joanne Keown wrote:<o:p></o:p></p>
<p class=MsoPlainText>> Many thanks for your response below, however, I
don't believe the<o:p></o:p></p>
<p class=MsoPlainText>> Content has anything to do with this issue. I tried
switching the two<o:p></o:p></p>
<p class=MsoPlainText>> lines around (as shown below) but this stopped the
email from working<o:p></o:p></p>
<p class=MsoPlainText>> all together.<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>Remove the Content: line entirely, it's useless, and make
sure there is<o:p></o:p></p>
<p class=MsoPlainText>a blank line between the last header (RT-Attach-Message:
yes) and your<o:p></o:p></p>
<p class=MsoPlainText>template text.<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>> Subject: AutoReply: {$Ticket->Subject}<o:p></o:p></p>
<p class=MsoPlainText>> Content-Type: text/html<o:p></o:p></p>
<p class=MsoPlainText>> RT-Attach-Message: yes<o:p></o:p></p>
<p class=MsoPlainText>> Content:<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>Thomas<o:p></o:p></p>
<p class=MsoPlainText>--------<o:p></o:p></p>
<p class=MsoPlainText>RT Training Sessions
(http://bestpractical.com/services/training.html)<o:p></o:p></p>
<p class=MsoPlainText>* Chicago, IL, USA September 26 & 27, 2011<o:p></o:p></p>
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<p class=MsoPlainText>* Barcelona, Spain November 28 & 29, 2011<o:p></o:p></p>
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