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<p class=MsoPlainText>Hi Kevin,<o:p></o:p></p>
<p class=MsoPlainText>Many thanks for the below. We have resolved this with
the below “Correspondence” Queue Template header;<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText style='margin-left:36.0pt'><b><i><span style='color:#943634'>Subject:
AutoReply: {$Ticket->Subject}<o:p></o:p></span></i></b></p>
<p class=MsoPlainText style='margin-left:36.0pt'><b><i><span style='color:#943634'>RT-Attach-Message:
yes<o:p></o:p></span></i></b></p>
<p class=MsoPlainText style='margin-left:36.0pt'><b><i><span style='color:#943634'>Content-Type:
text/html<o:p></o:p></span></i></b></p>
<p class=MsoPlainText style='margin-left:36.0pt'><b><i><span style='color:#943634'><o:p> </o:p></span></i></b></p>
<p class=MsoPlainText>Thanks to everyone who helped out with this.<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>Kind regards<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>Jo<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText><span lang=EN-US>-----Original Message-----<br>
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin Falcone<br>
Sent: Wednesday, 10 August 2011 10:12 AM<br>
To: rt-users@lists.bestpractical.com<br>
Subject: Re: [rt-users] RT4 add attachments to reply/comment</span><o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>On Wed, Aug 10, 2011 at 08:31:54AM +1000, Joanne Keown
wrote:<o:p></o:p></p>
<p class=MsoPlainText>> OK, I've removed "Content:" and left
the line in between (see below) but the email is still<o:p></o:p></p>
<p class=MsoPlainText>> coming through without the attachment L.<o:p></o:p></p>
<p class=MsoPlainText>> <o:p></o:p></p>
<p class=MsoPlainText>> <o:p></o:p></p>
<p class=MsoPlainText>> Subject: AutoReply: {$Ticket->Subject}<o:p></o:p></p>
<p class=MsoPlainText>> Content-Type: text/html<o:p></o:p></p>
<p class=MsoPlainText>> RT-Attach-Message: yes<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>Hopefully outlook is mangling your whitespace, since it's
important that it be top of template<o:p></o:p></p>
<p class=MsoPlainText>Subject:<o:p></o:p></p>
<p class=MsoPlainText>Content-Type<o:p></o:p></p>
<p class=MsoPlainText>RT-Attach-Message<o:p></o:p></p>
<p class=MsoPlainText><blank line><o:p></o:p></p>
<p class=MsoPlainText>content<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>> RT-Attachment: 459/7206/4826<o:p></o:p></p>
<p class=MsoPlainText>> <o:p></o:p></p>
<p class=MsoPlainText>> Does the reference to "RT-Attachment:
459/7206/4826" above mean that the attachment I uploaded<o:p></o:p></p>
<p class=MsoPlainText>> into the Reply screen has been attached to the
email (at least at that point)? Should I be<o:p></o:p></p>
<p class=MsoPlainText>> looking for a further reference to the attachment
also in the Console output log too?<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>As you noted, on Ticket 459, Transaction 7206 had
Attachment 4826 You can look those up in the database by id.<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>You're showing us the "Show outoing mail"
emails, correct?<o:p></o:p></p>
<p class=MsoPlainText>You need to show the headers from the actual mail as
received by the outside recipients.<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>You'll also see a lot on the console in the debug log<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>-kevin<o:p></o:p></p>
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