Mike,<br><br>A question. If the unowned tickets cannot be seen by anyone, how do they get assigned? If the assigners are in a different group than the group possible owners, then you just give the "ShowTicket" right to the assigner group and to the role "Owners".<br>
<br>Kenn<br>LBNL<br><br><div class="gmail_quote">On Fri, Aug 12, 2011 at 1:11 PM, Mike DeVries <span dir="ltr"><<a href="mailto:mike@dido.ca">mike@dido.ca</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
Thanks for the reply Kenn,<br>
<br>
RT4 is being used by a small software company. As tickets come in they are assigned to a developer. The developer only needs to see his own tickets, he does not to see other tickets coming in and being assigned elsewhere. We would like to restrict the "Unowned Tickets" from being displayed to members of the developers group. I know I can remove that globally in ..Admin/Global/MyRT.html. I'm wondering how I can target those changes to specific user groups<br>
<br>
As to the default columns displayed in "My Tickets" I think I can change that globally by modifying a configuration file.<br>
<br>
Thanks,<br>
Mike<br>
<br>
--<br>
<br>
Date: Fri, 12 Aug 2011 09:51:43 -0700<br>
From: Kenneth Crocker<<a href="mailto:kfcrocker@lbl.gov" target="_blank">kfcrocker@lbl.gov</a>><br>
<a href="mailto:To%3Art-users@lists.bestpractical.com" target="_blank">To:rt-users@lists.<u></u>bestpractical.com</a><br>
Subject: Re: [rt-users] Customize home page<br>
Message-ID:<br>
<<a href="mailto:CABqKps8s0V9-zLbiLDD%2BMitbPt9FORQZY86PPKymS9daN46Yvg@mail.gmail.com" target="_blank">CABqKps8s0V9-zLbiLDD+<u></u>MitbPt9FORQZY86PPKymS9daN46Yvg<u></u>@mail.gmail.com</a>><br>
Content-Type: text/plain; charset="iso-8859-1"<div><div></div><div class="h5"><br>
<br>
Mike,<br>
<br>
Every user can modify their own home page to see whatever they want. The<br>
queries they can choose from comes from either the basic list offered from<br>
RT as well as any personal Queries AND any Queries saved for a group they<br>
are a member of. They can also see thier own personal dashboards along the<br>
top line.<br>
<br>
What is it you want to do for them that they can't do themselves?<br>
<br>
Kenn<br>
LBNL<br>
<br>
On Fri, Aug 12, 2011 at 8:48 AM, Mike DeVries<<a href="mailto:mike@dido.ca" target="_blank">mike@dido.ca</a>> wrote:<br>
<br>
<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
How can I modify "RT at a glance" so that different groups (or users) see<br>
different elements, e.g hide "Unowned Tickets" from the developers group?<br>
<br>
Also how can I customize which columns display in e.g. "My Tickets" for<br>
everyone (not just me) or for a user group?<br>
<br>
Thanks,<br>
Mike<br>
</blockquote>
<br>
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