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ok so I created a new queue called fr<br>
<br>
I will do a simple autoreply that is bound to this queue.<br>
I used the condition<br>
<br>
my $Ticket = $self->TicketObj;<br>
my $Transaction = $self->TransactionObj;<br>
<br>
if ( ($Transaction -> Type eq 'Create')<br>
&& !($Ticket->QueueObj->Name eq 'fr' ) )<br>
{ return (1); }<br>
else<br>
{return (undef); } <br>
<br>
But it doesn't seem to be limited to only this queue called fr<br>
<br>
What am I doing wrong?<br>
<br>
Also I would like to have the ticket moved to the general queue
after the auto-reply is there a simple way to do this?<br>
<br>
Thanks,<br>
Gilbert.<br>
<br>
<br>
On 17/08/2011 1:38 PM, Gilbert Rebeiro wrote:
<blockquote cite="mid:4E4BFCA8.3030407@dido.ca" type="cite">
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Well it is more that if a client is flagged as french the
auto-responder would be one in french.<br>
If we were communicating with someone it would be a human making
the determination as to which language should be used, if there
were 4 people etc.<br>
<br>
I would see enabling languages (fr, es, etc) then having default
templates for enabled languages.<br>
The language flag on the user would determine the template used to
auto-respond.<br>
<br>
Just my thoughts.<br>
<br>
<br>
On 17/08/2011 1:06 PM, Kevin Falcone wrote:
<blockquote cite="mid:20110817170629.GA628@jibsheet.com"
type="cite">
<pre wrap="">On Wed, Aug 17, 2011 at 12:44:30PM -0400, Gilbert Rebeiro wrote:
</pre>
<blockquote type="cite">
<pre wrap="">I think multi-language support in templates would be useful these days.
</pre>
</blockquote>
<pre wrap="">How do you handle a template sending mail to 4 people at the same time
(all CCs or all Requestors) all of who speak a different language?
There's some more fundamental changes that need to happen to mail
processing to make it easy.
-kevin
</pre>
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