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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">I was able – without major surgery – to get the TimeWorkedReport functioning in RT 4. I need to get my changes written up for the wiki, but in the meantime I’d be willing
to walk you through them off-list.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>Alex Rhys-Hurn<br>
<b>Sent:</b> Tuesday, August 23, 2011 6:59 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] Rt 4.0.1 Time Report<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Hello Folks,<br>
<br>
I am still a very new RT user, but I am now making progress.<br>
<br>
I need to generate reports on time so that we can manage billing to customers. Thereport that I need is a total time worked per queue with a breakdown of time worked per ticket.<br>
<br>
I have seen two tools that may help at this URL: <a href="http://requesttracker.wikia.com/wiki/Contributions">
http://requesttracker.wikia.com/wiki/Contributions</a><o:p></o:p></span></p>
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<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif""><a href="http://requesttracker.wikia.com/wiki/TimeWorked" title="TimeWorked">TimeWorked</a> - Display a report with total time worked per queue/per user
<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif""><a href="http://requesttracker.wikia.com/wiki/TimeWorkedReport" title="TimeWorkedReport">TimeWorkedReport</a> - Display a report with total time worked per user per ticket for one or more queues.
<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">These appear to only work with RT 3.6 - 3.8 and not 4.<br>
<br>
Can anybody confirm that these work with RT 4 and or propose another solution?<br>
<br>
Thank you very much.<br>
<br>
</span><o:p></o:p></p>
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