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I'm confused by the permissions.<br>
I understand that when a user doesn't have the privileged user flag
the are unprivileged<br>
That being said, when I go into the Modify global group rights.<br>
I choose Unprivileged I don't understand why there are 3 tabs
(General Rights, Staff, and Rights for Administrators) what do these
tabs have to do with an unprivileged user?<br>
<br>
The own ticket right is on the Staff tab, yet a Unprivileged user is
not a staff.<br>
<br>
Am I the only one confused??<br>
<br>
Sorry I just don't get it.<br>
I'm not sure how I gave Everyone the right to own a ticket, on the
Everyone group there are also 3 tabs???<br>
<br>
<img src="cid:part1.01090102.07090307@dido.ca" alt=""><br>
<br>
<br>
On 24/08/2011 9:33 AM, Kevin Falcone wrote:
<blockquote cite="mid:20110824133356.GK628@jibsheet.com" type="cite">
<pre wrap="">On Wed, Aug 24, 2011 at 08:44:10AM -0400, Gilbert Rebeiro wrote:
</pre>
<blockquote type="cite">
<pre wrap="">Is there anyway to prevent external users from being owners of tickets?
</pre>
</blockquote>
<pre wrap="">
Don't grant them the OwnTicket right.
You probably gave it to Everyone instead of a selected group of users.
-kevin
</pre>
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