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Mike,<br>
<br>
I think you have to do that through the advanced view. If you look
at the default unowned ticket search in advanced view. To do this,
click on Edit, then click on the link next to "Edit the Predefined
Search Itself", then click on the advanced link. The "Take"
feature should be implemented at the bottom of the format window.
From there, you can see how they define the location of the Take
link and how it is formatted. It looks to use a special location
defined specifically for the Take link: "__loc(Take)__"<br>
<pre class="moz-signature" cols="72">Andrew Wagner
Assistant Network Administrator
<a class="moz-txt-link-abbreviated" href="mailto:aawagner@wisc.edu">aawagner@wisc.edu</a>
265-5710
Room 370B
Wisconsin Center for Education Research (WCER)
<a class="moz-txt-link-abbreviated" href="http://www.wcer.wisc.edu">www.wcer.wisc.edu</a>
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<br>
On 8/29/2011 10:40 AM, Mike Johnson wrote:
<blockquote
cite="mid:CAFuoEe-1XGU8FU1oyYCXjFGJ9SKfFtFG-Y6LW6=MEok39ZRP8Q@mail.gmail.com"
type="cite">
<div>Hi everyone,</div>
<div> </div>
<div>So I'm trying to build a search that I'll put on a dashboard
and on my RT At a Glance.</div>
<div> </div>
<div>I want to have the "Take" button in it just like the "10
newest unowned" widget that is delivered with RT.</div>
<div> </div>
<div>How do I do that in the query builder?</div>
<div> </div>
<div>I know I can make the ticket id a link to take it... but I
want a seperate button as my users are used to that "Take"
button...</div>
<div> </div>
<div>Is it possible?</div>
<div> </div>
<div>Thanks!</div>
<div>Mike.<br clear="all">
<br>
-- <br>
Mike Johnson<br>
Datatel Programmer/Analyst<br>
Northern Ontario School of Medicine<br>
955 Oliver Road<br>
Thunder Bay, ON P7B 5E1<br>
Phone: (807) 766-7331<br>
Email: <a moz-do-not-send="true"
href="mailto:mike.johnson@nosm.ca">mike.johnson@nosm.ca</a><br>
</div>
<br>
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