<div>Much appreciated to both of you.</div>
<div> </div>
<div>I didn't think to click on that edit and steal it from there.</div>
<div> </div>
<div>The search I was wanting to add it to was indeed a search of Owner = Nobody, so Take will always work...</div>
<div> </div>
<div>But thinking along those lines... could probably add a steal button to searches that show tickets with owners...</div>
<div> </div>
<div>'<a href="__WebPath__/Ticket/Display.html?Action=Steal&id=__id__">__loc(Steal)__</a>/TITLE:NBSP' <br><br>I haven't tested the above, just took what Christopher wrote and adjusted it.</div>
<div> </div>
<div>Thanks folks!</div>
<div>Mike.</div>
<div> </div>
<div> </div>
<div class="gmail_quote">On Mon, Aug 29, 2011 at 11:55 AM, Andrew Wagner <span dir="ltr"><<a href="mailto:aawagner@wisc.edu">aawagner@wisc.edu</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">
<div bgcolor="#FFFFFF" text="#000000">Mike,<br><br>I think you have to do that through the advanced view. If you look at the default unowned ticket search in advanced view. To do this, click on Edit, then click on the link next to "Edit the Predefined Search Itself", then click on the advanced link. The "Take" feature should be implemented at the bottom of the format window. From there, you can see how they define the location of the Take link and how it is formatted. It looks to use a special location defined specifically for the Take link: "__loc(Take)__"<br>
<pre cols="72">Andrew Wagner
Assistant Network Administrator
<a href="mailto:aawagner@wisc.edu" target="_blank">aawagner@wisc.edu</a>
265-5710
Room 370B
Wisconsin Center for Education Research (WCER)
<a href="http://www.wcer.wisc.edu/" target="_blank">www.wcer.wisc.edu</a>
</pre>
<div>
<div></div>
<div class="h5"><br>On 8/29/2011 10:40 AM, Mike Johnson wrote: </div></div>
<blockquote type="cite">
<div>
<div></div>
<div class="h5">
<div>Hi everyone,</div>
<div> </div>
<div>So I'm trying to build a search that I'll put on a dashboard and on my RT At a Glance.</div>
<div> </div>
<div>I want to have the "Take" button in it just like the "10 newest unowned" widget that is delivered with RT.</div>
<div> </div>
<div>How do I do that in the query builder?</div>
<div> </div>
<div>I know I can make the ticket id a link to take it... but I want a seperate button as my users are used to that "Take" button...</div>
<div> </div>
<div>Is it possible?</div>
<div> </div>
<div>Thanks!</div>
<div>Mike.<br clear="all"><br>-- <br>Mike Johnson<br>Datatel Programmer/Analyst<br>Northern Ontario School of Medicine<br>955 Oliver Road<br>Thunder Bay, ON P7B 5E1<br>Phone: (807) 766-7331<br>Email: <a href="mailto:mike.johnson@nosm.ca" target="_blank">mike.johnson@nosm.ca</a><br>
</div><br>
<fieldset></fieldset> <br></div></div><pre>--------
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</pre></blockquote></div><br>--------<br>RT Training Sessions (<a href="http://bestpractical.com/services/training.html" target="_blank">http://bestpractical.com/services/training.html</a>)<br>* Chicago, IL, USA — September 26 & 27, 2011<br>
* San Francisco, CA, USA — October 18 & 19, 2011<br>* Washington DC, USA — October 31 & November 1, 2011<br>* Melbourne VIC, Australia — November 28 & 29, 2011<br>* Barcelona, Spain — November 28 & 29, 2011<br>
</blockquote></div><br><br clear="all"><br>-- <br>Mike Johnson<br>Datatel Programmer/Analyst<br>Northern Ontario School of Medicine<br>955 Oliver Road<br>Thunder Bay, ON P7B 5E1<br>Phone: (807) 766-7331<br>Email: <a href="mailto:mike.johnson@nosm.ca">mike.johnson@nosm.ca</a><br>