<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Hello-<div><br><div>We've been using RT for several years now with great success. (RT 3.8.7, Centos 5.5, Modperl, Mysql)</div><div><br></div><div>My staff have requested that I customize the ticket create pages for each queue. In other words, each queue has its own unique table layout, headers and other text, etc. </div><div><br></div><div>What is the best practice for accomplishing this request? I've found a few different approaches but I'm not certain of the best long-term, scalable solution.</div><div><br></div><div>Thanks!</div><div><br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><span class="Apple-style-span" style="color: rgb(51, 51, 51); font-family: Verdana; font-size: 11px; "><div><font class="Apple-style-span" color="#080F8E"><font class="Apple-style-span" size="4"><b><font class="Apple-style-span" color="#2A5F59">Scott Sears</font></b></font></font></div><div><br class="webkit-block-placeholder"></div><div><font class="Apple-style-span" color="#3D3D3E">IT Operations | EmmaŽ</font></div><div><font class="Apple-style-span" color="#144FAE"><span class="Apple-style-span" style="text-decoration: underline; -webkit-text-decorations-in-effect: underline; "><a href="mailto:scott@myemma.com">scott@myemma.com</a></span></font></div><div><font class="Apple-style-span" color="#3D3D3E">800.595.4401 or 615.292.5888</font></div><div><font class="Apple-style-span" color="#3D3D3E">615.292.0777 (fax)</font></div><div><font class="Apple-style-span" color="#3D3D3E"><span class="Apple-style-span" style="color: rgb(0, 0, 0); "><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><font class="Apple-style-span" color="#756F8E" face="Verdana"><b><br class="webkit-block-placeholder"></b></font></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><span class="Apple-style-span" style="color: rgb(51, 51, 51); ">Emma helps organizations everywhere communicate & market in style.</span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><font class="Apple-style-span" color="#333333" face="Verdana" size="3"><span class="Apple-style-span" style="font-size: 11px; ">Visit us online at </span></font><a href="http://www.myemma.com/"><font class="Apple-style-span" face="Verdana" size="3"><span class="Apple-style-span" style="color: rgb(0, 0, 238); font-size: 11px; ">www.myemma.com</span></font></a><font class="Apple-style-span" color="#333333" face="Verdana" size="3"><span class="Apple-style-span" style="font-size: 11px; "> </span></font></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><font class="Apple-style-span" color="#333333" face="Verdana" size="3"><span class="Apple-style-span" style="font-size: 11px; "><br class="webkit-block-placeholder"></span></font></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><font class="Apple-style-span" color="#333333" face="Verdana" size="3"><span class="Apple-style-span" style="font-size: 11px; "><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><font face="Verdana" size="3" style="font: normal normal normal 12px/normal Verdana; "> </font><font face="Webdings" size="6" color="#5b762f" style="font: normal normal normal 24px/normal Webdings; color: rgb(91, 118, 47); ">P </font><font face="Verdana" size="2" color="#5b762f" style="font: normal normal normal 10px/normal Verdana; color: rgb(91, 118, 47); ">please consider the environment before printing this e-mail</font></div></span></font></div></span></font></div></span></div></div></span></div></span></div></span></span>
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