<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 12 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><!--ppd1000035--><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Small update. Once I removed the partial Lifecycles configuration from RT_SiteConfig.pm the mail system began to work again.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><br>I guess what I need to know is "What is the minimal amount of Lifecycle configuration in etc/RT_SiteConfig.pm to get an extra status to work?"<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Thanks, again. RT really is a great product to work with.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><br /><br />
<P><FONT size=2 face=Verdana><STRONG>Josh Narins</STRONG></FONT><BR><FONT size=1 face=Verdana>Director of Application Development<BR>SeniorBridge</FONT></P>
<P><FONT size=1 face=Verdana>845 Third Ave<br/>
7th Floor<BR>New York, NY 10022 <br/>
Tel:
(212) 994-6194 <br/>
Fax: (212) 994-4260 <br/>
Mobile: (917) 488-6248<BR>jnarins@seniorbridge.com<BR><A
href="http://www.seniorbridge.com/">seniorbridge.com</A></FONT><BR><BR><IMG
border=0 hspace=0 alt=SeniorBridge align=baseline
src="http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif"></P></FONT><div style='border:none;border-left:solid blue 1.5pt;padding:0in 0in 0in 4.0pt'><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Josh Narins<br><b>Sent:</b> Saturday, September 03, 2011 10:45 AM<br><b>To:</b> rt-users@lists.bestpractical.com<br><b>Subject:</b> [rt-users] Weekend Update rt3.8.8 -> rt4.0.2 gone awry<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The mailgate is returning this:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Could not record email: Ticket creation failed: RT::Ticket : Status 'new' isn't a valid status for tickets in this queue. (/home/apps/builds/rt/rt-4.0.2/share/html/REST/1.0/NoAuth/mail-gateway:75)<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Which is a potentially bigger and bigger deal, as time passes.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We previously had two extra statusses, defined in RTSiteConfig's @ActiveStatus called 'fixed' and 'approved.'<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have remove that line from the config, and replaced it with <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Set(%Lifecycles,<o:p></o:p></p><p class=MsoNormal> default => {<o:p></o:p></p><p class=MsoNormal> active => [ 'open', 'stalled', 'fixed', 'approved' ],<o:p></o:p></p><p class=MsoNormal> defaults => { on_create => 'new', on_merge => 'resolved', },<o:p></o:p></p><p class=MsoNormal> }<o:p></o:p></p><p class=MsoNormal>);<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I dug down far enough to start understanding RT::Lifecycle, but I didn't easily find any portion which tells me which statusses are valid for which queues, or how that might be configured in RT_SiteConfig.pm. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Any help would be appreciated.<i><o:p></o:p></i></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p><p><strong><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Josh Narins</span></strong><br><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>Director of Application Development<br>SeniorBridge</span><o:p></o:p></p><p><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>845 Third Ave<br>7th Floor<br>New York, NY 10022 <br>Tel: (212) 994-6194 <br>Fax: (212) 994-4260 <br>Mobile: (917) 488-6248<br>jnarins@seniorbridge.com<br><a href="http://www.seniorbridge.com/">seniorbridge.com</a></span><br><br><img border=0 id="_x0000_i1025" src="http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif" alt=SeniorBridge><o:p></o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><hr size=1 width="100%" align=center></span></div><p class=MsoNormal><strong><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:silver'>SeniorBridge Statement of Confidentiality:</span></strong><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:silver'> The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p></div></div></body></html>