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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><!--ppd1000037--><!--ppd1000035--><div class=WordSection1><p class=MsoNormal>The mailgate is returning this:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Could not record email: Ticket creation failed: RT::Ticket : Status 'new' isn't a valid status for tickets in this queue. (/home/apps/builds/rt/rt-4.0.2/share/html/REST/1.0/NoAuth/mail-gateway:75)<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Which is a potentially bigger and bigger deal, as time passes.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We previously had two extra statusses, defined in RTSiteConfig's @ActiveStatus called 'fixed' and 'approved.'<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have remove that line from the config, and replaced it with <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Set(%Lifecycles,<o:p></o:p></p><p class=MsoNormal> default => {<o:p></o:p></p><p class=MsoNormal> active => [ 'open', 'stalled', 'fixed', 'approved' ],<o:p></o:p></p><p class=MsoNormal> defaults => { on_create => 'new', on_merge => 'resolved', },<o:p></o:p></p><p class=MsoNormal> }<o:p></o:p></p><p class=MsoNormal>);<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I dug down far enough to start understanding RT::Lifecycle, but I didn't easily find any portion which tells me which statusses are valid for which queues, or how that might be configured in RT_SiteConfig.pm. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Any help would be appreciated.<i><o:p></o:p></i></p></div><br /><br />
<P><FONT size=2 face=Verdana><STRONG>Josh Narins</STRONG></FONT><BR><FONT size=1 face=Verdana>Director of Application Development<BR>SeniorBridge</FONT></P>
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