<div>Hi,</div><div><br></div>As all options in the RT config you should copy original from RT_Config.pm into RT_SiteConfig.pm. Hash options (options that start with %) are special as those are merged, so you can replace only one element in a hash. Hash merging works in 4.0.x and newer. In RT 3.8 you have to copy whole option even if it's hash based.<div>
<br></div><div>For example, option X in RT_Config.pm has the following value:</div><div><br></div><div>Set( %X, key1 => 'value1', key2 => 'value2' );</div><div><br></div><div>In RT_SiteConfig.pm the following lines have different meaning in RT3 and RT4:</div>
<div><br></div><div><div>Set( %X, key1 => 'my_value' );</div><div># RT3: replaces key1 and deletes value of key2</div><div># RT4: replaces key1, but key2 is still set to value2</div><div><br></div><div>This only works one level deep. In context of lifecycles this means that you have to copy default lifecycle completely and adjust, but you can skip copying 'approvals' lifecycle that is less customizable.</div>
<br><div class="gmail_quote">On Sat, Sep 3, 2011 at 7:15 PM, Josh Narins <span dir="ltr"><<a href="mailto:jnarins@seniorbridge.com">jnarins@seniorbridge.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div lang="EN-US" link="blue" vlink="purple"><div><p class="MsoNormal"><span style="color:#1F497D">Small update. Once I removed the partial Lifecycles configuration from RT_SiteConfig.pm the mail system began to work again.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><br>I guess what I need to know is "What is the minimal amount of Lifecycle configuration in etc/RT_SiteConfig.pm to get an extra status to work?"<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><u></u> <u></u></span></p><p class="MsoNormal"><span style="color:#1F497D">Thanks, again. RT really is a great product to work with.<u></u><u></u></span></p><div class="im">
<p class="MsoNormal"><span style="color:#1F497D"><u></u> <u></u></span></p><br><br>
<p><font size="2" face="Verdana"><strong>Josh Narins</strong></font><br><font size="1" face="Verdana">Director of Application Development<br>SeniorBridge</font></p>
<p><font size="1" face="Verdana">845 Third Ave<br>
7th Floor<br>New York, NY 10022 <br>
Tel:
(212) 994-6194 <br>
Fax: (212) 994-4260 <br>
Mobile: (917) 488-6248<br><a href="mailto:jnarins@seniorbridge.com" target="_blank">jnarins@seniorbridge.com</a><br><a href="http://www.seniorbridge.com/" target="_blank">seniorbridge.com</a></font><br><br><img border="0" hspace="0" alt="SeniorBridge" align="baseline"></p>
</div><div style="border:none;border-left:solid blue 1.5pt;padding:0in 0in 0in 4.0pt"><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt"> <a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a> [mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>] <b>On Behalf Of </b>Josh Narins<br>
<b>Sent:</b> Saturday, September 03, 2011 10:45 AM<br><b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br><b>Subject:</b> [rt-users] Weekend Update rt3.8.8 -> rt4.0.2 gone awry<u></u><u></u></span></p>
</div></div><div><div></div><div class="h5"><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">The mailgate is returning this:<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">Could not record email: Ticket creation failed: RT::Ticket : Status 'new' isn't a valid status for tickets in this queue. (/home/apps/builds/rt/rt-4.0.2/share/html/REST/1.0/NoAuth/mail-gateway:75)<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">Which is a potentially bigger and bigger deal, as time passes.<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">We previously had two extra statusses, defined in RTSiteConfig's @ActiveStatus called 'fixed' and 'approved.'<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">I have remove that line from the config, and replaced it with <u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">Set(%Lifecycles,<u></u><u></u></p>
<p class="MsoNormal"> default => {<u></u><u></u></p><p class="MsoNormal"> active => [ 'open', 'stalled', 'fixed', 'approved' ],<u></u><u></u></p><p class="MsoNormal">
defaults => { on_create => 'new', on_merge => 'resolved', },<u></u><u></u></p><p class="MsoNormal"> }<u></u><u></u></p><p class="MsoNormal">);<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I dug down far enough to start understanding RT::Lifecycle, but I didn't easily find any portion which tells me which statusses are valid for which queues, or how that might be configured in RT_SiteConfig.pm. <u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">Any help would be appreciated.<i><u></u><u></u></i></p><p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><u></u> <u></u></span></p>
<p><strong><span style="font-size:10.0pt">Josh Narins</span></strong><br><span style="font-size:7.5pt">Director of Application Development<br>SeniorBridge</span><u></u><u></u></p><p><span style="font-size:7.5pt">845 Third Ave<br>
7th Floor<br>New York, NY 10022 <br>Tel: (212) 994-6194 <br>Fax: (212) 994-4260 <br>Mobile: (917) 488-6248<br><a href="mailto:jnarins@seniorbridge.com" target="_blank">jnarins@seniorbridge.com</a><br><a href="http://www.seniorbridge.com/" target="_blank">seniorbridge.com</a></span><br>
<br><img border="0" alt="SeniorBridge"><u></u><u></u></p><p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><u></u> <u></u></span></p>
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><hr size="1" width="100%" align="center"></span></div><p class="MsoNormal">
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