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<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D">Samuel,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D">I must admit I know little about getmail, but assuming the
<a href="mailto:xxx@gmail.com">xxx@gmail.com</a> alias creates tickets in the General queue then I would guess you can configure it as:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal">[retriever]<o:p></o:p></p>
<p class="MsoNormal">type = SimplePOP3SSLRetriever<o:p></o:p></p>
<p class="MsoNormal">server = <a href="http://pop.gmail.com">pop.gmail.com</a><o:p></o:p></p>
<p class="MsoNormal">username = <a href="mailto:xxx@gmail.com">xxx@gmail.com</a><o:p></o:p></p>
<p class="MsoNormal">password = xxx<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">[destination]<o:p></o:p></p>
<p class="MsoNormal">type = MDA_external<o:p></o:p></p>
<p class="MsoNormal">path = /opt/rt4/bin/rt-mailgate<o:p></o:p></p>
<p class="MsoNormal">user = samuel<o:p></o:p></p>
<p class="MsoNormal">group = samuel<o:p></o:p></p>
<p class="MsoNormal">arguments = ("--url", "<a href="http://localhost/rt4/">http://localhost/rt4/</a>", "--queue", "General", "--action", "correspond",)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">[options]<o:p></o:p></p>
<p class="MsoNormal">read_all = false<o:p></o:p></p>
<p class="MsoNormal">delete_after = 8<o:p></o:p></p>
<p class="MsoNormal">verbose = 2<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D">#============================<o:p></o:p></span></p>
<p class="MsoNormal">[retriever]<o:p></o:p></p>
<p class="MsoNormal">type = SimplePOP3SSLRetriever<o:p></o:p></p>
<p class="MsoNormal">server = <a href="http://pop.gmail.com">pop.gmail.com</a><o:p></o:p></p>
<p class="MsoNormal">username = <a href="mailto:queue1_name@gmail.com">queue1_name@gmail.com</a><o:p></o:p></p>
<p class="MsoNormal">password = xxx<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">[destination]<o:p></o:p></p>
<p class="MsoNormal">type = MDA_external<o:p></o:p></p>
<p class="MsoNormal">path = /opt/rt4/bin/rt-mailgate<o:p></o:p></p>
<p class="MsoNormal">user = samuel<o:p></o:p></p>
<p class="MsoNormal">group = samuel<o:p></o:p></p>
<p class="MsoNormal">arguments = ("--url", "<a href="http://localhost/rt4/">http://localhost/rt4/</a>", "--queue", "queue1_name", "--action", "correspond",)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">[options]<o:p></o:p></p>
<p class="MsoNormal">read_all = false<o:p></o:p></p>
<p class="MsoNormal">delete_after = 8<o:p></o:p></p>
<p class="MsoNormal">verbose = 2<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D">#============================<o:p></o:p></span></p>
<p class="MsoNormal">[retriever]<o:p></o:p></p>
<p class="MsoNormal">type = SimplePOP3SSLRetriever<o:p></o:p></p>
<p class="MsoNormal">server = <a href="http://pop.gmail.com">pop.gmail.com</a><o:p></o:p></p>
<p class="MsoNormal">username = <a href="mailto:queue2_name@gmail.com">queue2_name@gmail.com</a><o:p></o:p></p>
<p class="MsoNormal">password = xxx<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">[destination]<o:p></o:p></p>
<p class="MsoNormal">type = MDA_external<o:p></o:p></p>
<p class="MsoNormal">path = /opt/rt4/bin/rt-mailgate<o:p></o:p></p>
<p class="MsoNormal">user = samuel<o:p></o:p></p>
<p class="MsoNormal">group = samuel<o:p></o:p></p>
<p class="MsoNormal">arguments = ("--url", "<a href="http://localhost/rt4/">http://localhost/rt4/</a>", "--queue", "queue2_name", "--action", "correspond",)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">[options]<o:p></o:p></p>
<p class="MsoNormal">read_all = false<o:p></o:p></p>
<p class="MsoNormal">delete_after = 8<o:p></o:p></p>
<p class="MsoNormal">verbose = 2<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D">#==================<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D">Note the changes in arguments section for each username.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D">Hope that helps;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D">Roy<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="1e705197-a516-441a-ab69-cd0b19b73101"><b>Visit our website today </b><a href="http://www.daisygroupplc.com"><b>www.daisygroupplc.com</b></a><b><br>
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<div class="Section1">
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:
"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;
font-family:"Tahoma","sans-serif""> Samuel Ferdian [mailto:sam.ferdian@gmail.com]
<br>
<b>Sent:</b> 09 September 2011 05:52<br>
<b>To:</b> Raed El-Hames<br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] How to setting multiple email addresses on Request Tracker<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi Roy, <o:p></o:p></p>
<div>
<p class="MsoNormal">I am using getmail to get email.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Here is the configuration of getmail (i am using CentOs): <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">==================================================================<o:p></o:p></p>
</div>
<div>
<div>
<p class="MsoNormal">[retriever]<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">type = SimplePOP3SSLRetriever<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">server = <a href="http://pop.gmail.com">pop.gmail.com</a><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">username = <a href="mailto:xxx@gmail.com">xxx@gmail.com</a><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">password = xxx<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">[destination]<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">type = MDA_external<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">path = /opt/rt4/bin/rt-mailgate<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">user = samuel<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">group = samuel<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">arguments = ("--url", "<a href="http://localhost/rt4/">http://localhost/rt4/</a>", "--queue", "General", "--action", "correspond",)<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">[options]<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">read_all = false<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">delete_after = 8<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">verbose = 2<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">====================================================================<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">I save that config file in /home/samuel/.getmail/getmail.rtgmail<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Then i setup cron job to get mail every 15 minutes : getmail -r /home/samuel/.getmail/getmail.rtgmail<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">If i want to add one or more email address to this config to create ticket by mail, how steps should be taken ??<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Best Regards,<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Samuel<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">On Thu, Sep 8, 2011 at 8:16 PM, Raed El-Hames <<a href="mailto:Raed.El-Hames@daisygroupplc.com">Raed.El-Hames@daisygroupplc.com</a>> wrote:<o:p></o:p></p>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">How did you set up your RT mail, exim , fetchmail ??
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Have a look at
<a href="http://requesttracker.wikia.com/wiki/ItsFinallyInstalledNowWhat" target="_blank">
http://requesttracker.wikia.com/wiki/ItsFinallyInstalledNowWhat</a> for more information.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Regards;</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Roy</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
</div>
<p><b><span lang="EN-US">Error! Filename not specified.</span></b><o:p></o:p></p>
<p><b>Visit our website today </b><a href="http://www.daisygroupplc.com" target="_blank"><b>www.daisygroupplc.com</b></a><b><br>
</b><br>
Registered Office: Daisy House, Lindred Road Business Park, Nelson, Lancashire BB9 5SR
<br>
Company Registration Number: 4145329 | VAT Number: 722471355 <o:p></o:p></p>
<p>Daisy Communications Limited is a company registered in England and Wales.<o:p></o:p></p>
<p><b><i>DISCLAIMER<br>
</i></b><i><br>
This email (including any attachments) is strictly confidential and may also be legally privileged. If the recipient has received this email in error please notify the sender and do not read, print, re-transmit, store or act in reliance on the email or its
attachments and immediately delete this email and its attachments from the recipient’s system. Daisy Communications Limited cannot accept liability for any breaches of confidence arising through use of email. Employees of Daisy Communications Limited are expressly
required not to make any defamatory statements and not to infringe or authorise any infringement of copyright or any other legal right by email communications. Any such communication is contrary to the company’s policy and outside the scope of the employment
of the individual concerned. Daisy Communications Limited will not accept any liability in respect of such a communication, and the employee responsible will be personally liable for any damages or other liability arising.<br>
<br>
If you are the intended recipient of this email please ensure that neither the email nor any attachments are copied to third parties outside your organisation or saved without the written permission of the sender. In the event of any unauthorised copying or
forwarding, the recipient will be required to indemnify Daisy Communications Limited against any claim for loss or damage caused by any viruses or otherwise.<br>
<br>
WARNING: Computer viruses can be transmitted by email. The recipient should check this email and any attachments for the presence of viruses. Daisy Communications Limited accepts no liability for any damage caused by any virus transmitted by this email or any
attachments. </i><o:p></o:p></p>
<p><b><i>NOTICE TO CUSTOMERS </i></b><o:p></o:p></p>
<p><i>If you have ordered a telephone number from Daisy Communications Limited (non-geographic or new line installation) please do NOT arrange for any form of advertising until the number is live and tested.</i><o:p></o:p></p>
<div>
<div style="border:none;border-left:solid blue 1.5pt;padding:0cm 0cm 0cm 4.0pt">
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:10.0pt">From:</span></b><span lang="EN-US" style="font-size:10.0pt">
<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a> [mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>]
<b>On Behalf Of </b>Samuel Ferdian<br>
<b>Sent:</b> 08 September 2011 12:39<br>
<b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> [rt-users] How to setting multiple email addresses on Request Tracker</span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hi there,
<o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Introduce i am a newbie on RT, i want to ask if i want to set up multiple email on RT instance.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I was installed one RT instance on a server, then i want to set up multiple email address to create ticket by email.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">e.g: <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">1.
<a href="mailto:email1@gmail.com" target="_blank">email1@gmail.com</a>, <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">2.
<a href="mailto:email2@gmail.com" target="_blank">email2@gmail.com</a>,<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">3.
<a href="mailto:email3@gmail.com" target="_blank">email3@gmail.com</a><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">So each of email can be set to one queue that i have.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">How steps steps should be taken to this all happen on my server ?<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thank You.<o:p></o:p></p>
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