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<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">Chris,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">I would guess client == Requestor?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">I would disable the scrip On Create notify AdminCC and create a new one with Action Notify Admin but with User defined condition.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">Your condition code will depend how you can distinguish that the requestor is not a member of the admincc group, for example if you expect the requestors to be from a different domain to your
admin cc you can try;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">If ($self->TransactionObj->Type eq ‘Create’ and $self->TicketObj->Requestors->MemberEmailAddressesAsString !~ /your_admincc_\@domain/) {<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D"> return 1;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">} else {<o:p></o:p></span></p>
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</o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">}<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">Roy<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:
"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;
font-family:"Tahoma","sans-serif""> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>Christian Bauer<br>
<b>Sent:</b> 09 September 2011 10:09<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] Costum Condition AdminCC Notification<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="DE">Hello there.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="DE"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="DE">Maybe you can help me with this issue.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="DE">I want RT only to send AdminCC Notifications on ticket create if the client is not equal to the owner.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="DE"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="DE">I need it because, if an admin creates a ticket on his own behalf, the other admins should not be notified.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="DE"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="DE">Thank you in advance<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="DE"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="DE">Cheers<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="DE">Chris<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="DE"><o:p> </o:p></span></p>
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