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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I’d like to configure RT at a Glance to show newest tickets (say, created in the last week), regardless of owner or status. I found a way to search for “new”
tickets, and for tickets created on/before/after a particular date, but is there a way to show – or make a saved search for – tickets created “one week ago from today” whatever “today” may be, rather than “created after September 7”?
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D">Laura C. Henry, MLS<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D">Assistant Systems Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D">Beaufort County Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D">311 Scott Street, Beaufort, SC 29902<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D">Phone 843.255.6444 lhenry@bcgov.net<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D">www.beaufortcountylibrary.org<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D">For Learning
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">♦</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D"> For Leisure
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">♦</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D"> For Life</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>Izz Abdullah<br>
<b>Sent:</b> Wednesday, September 14, 2011 12:22 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Cc:</b> 'Gilbert Rebeiro'<br>
<b>Subject:</b> Re: [rt-users] script to notify owner on comment<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Here it is:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Scrips -> create a new one with these values:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Condition - On Comment<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Action - Notify Owner<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Template - Global template: Correspondence<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Stage: TransactionCreate<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Should work…I have something very similar I previously setup.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>Izz Abdullah<br>
<b>Sent:</b> Wednesday, September 14, 2011 11:18 AM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Cc:</b> 'Gilbert Rebeiro'<br>
<b>Subject:</b> Re: [rt-users] script to notify owner on comment<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Hi Gilbert,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">I have done this before by creating a template for notifying the owner on comment. No need for code, the base is already there. I can’t remember right
off the top of my head (I am not currently accessing that installation), but it seems like it was “Notify Owner” “On Comment” “Transaction_OnCreate or OnComment).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Maybe this helps a bit?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>Gilbert Rebeiro<br>
<b>Sent:</b> Wednesday, September 14, 2011 11:02 AM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] script to notify owner on comment<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Anyone?<br>
<br>
-------- Original Message -------- <o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><b>Subject: <o:p></o:p></b></p>
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<p class="MsoNormal">script to notify owner on comment<o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><b>Date: <o:p></o:p></b></p>
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<p class="MsoNormal">Mon, 12 Sep 2011 20:13:25 -0400<o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><b>From: <o:p></o:p></b></p>
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<p class="MsoNormal">Gilbert Rebeiro <a href="mailto:gilbert@dido.ca"><gilbert@dido.ca></a><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><b>To: <o:p></o:p></b></p>
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<p class="MsoNormal"><a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<pre>Hi,<o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>When someone else (not the owner) from the support team puts a comment <o:p></o:p></pre>
<pre>on the ticket we would like the owner to be notified with an email with the comment.<o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>RT4<o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>Thanks,<o:p></o:p></pre>
<pre>Gilbert<o:p></o:p></pre>
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