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    Anyone?<br>
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          <th align="RIGHT" nowrap="nowrap" valign="BASELINE">Subject: </th>
          <td>script to notify owner on comment</td>
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          <th align="RIGHT" nowrap="nowrap" valign="BASELINE">Date: </th>
          <td>Mon, 12 Sep 2011 20:13:25 -0400</td>
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          <th align="RIGHT" nowrap="nowrap" valign="BASELINE">From: </th>
          <td>Gilbert Rebeiro <a class="moz-txt-link-rfc2396E" href="mailto:gilbert@dido.ca"><gilbert@dido.ca></a></td>
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          <th align="RIGHT" nowrap="nowrap" valign="BASELINE">To: </th>
          <td><a class="moz-txt-link-abbreviated" href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a></td>
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    <pre>Hi,

When someone else (not the owner) from the support team puts a comment 
on the ticket we would like the owner to be notified with an email with the comment.

RT4

Thanks,
Gilbert
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