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I thought it sounded to good to be true! Your explanations makes
sense.<br>
As for reading the documentation, I've looked at everything in the
/docs directory of the RT tarball, but nothing substantial to what I
want.<br>
<br>
Hossein<br>
<br>
On 9/14/2011 10:55 AM, Kevin Falcone wrote:
<blockquote cite="mid:20110914175545.GA71957@jibsheet.com"
type="cite">
<pre wrap="">On Wed, Sep 14, 2011 at 10:42:02AM -0700, Hossein Rafighi wrote:
</pre>
<blockquote type="cite">
<pre wrap="">Hi,
I modified the subject line to multiple email addresses. I just
received an email off the list that was advising me to do the
following to achieve what I want. I should emphasize that my users
are all in one domain. Sine both <a class="moz-txt-link-abbreviated" href="mailto:John.Doe@triumf.ca">John.Doe@triumf.ca</a> and
<a class="moz-txt-link-abbreviated" href="mailto:jdoe@triumf.ca">jdoe@triumf.ca</a> are the same person I want him to be able to submit a
ticket and reply to his ticket no matter which email address his
"From:" is set to. Also if possible, I want him to be able to use
either John Doe, or jdoe as username to login to the web interface.
The advise is to enable the following:
Set($CanonicalizeEmailAddressMatch ,
'(^rt\@triumf.ca)\.(cc\.)?cn\.ca$');
Set($CanonicalizeEmailAddressReplace , 'uid.ca');
</pre>
</blockquote>
<pre wrap="">
If you can write a regular expression to rewrite John.Doe to jdoe
consistently across your userbase, then you can use that option.
Normally, it's used to normalize people who write from @host.domain.tld
and @domain.tld to all come from @domain.tld.
Your proposed settings don't look like they would do what you propose.
Have you reviewed the documentation in RT4?
-kevin
</pre>
<blockquote type="cite">
<pre wrap="">
On 9/13/2011 3:47 PM, Kevin Falcone wrote:
</pre>
<blockquote type="cite">
<pre wrap="">On Tue, Sep 13, 2011 at 03:18:16PM -0700, Hossein Rafighi wrote:
</pre>
<blockquote type="cite">
<pre wrap=""> Much appreciated. Using alternate email addresses instead of alternate uids sounds even
better. Is this url: [1]<a class="moz-txt-link-freetext" href="http://requesttracker.wikia.com/wiki/AutoCreateAndCanonicalizeUserInfo">http://requesttracker.wikia.com/wiki/AutoCreateAndCanonicalizeUserInfo</a>
what I need? If not, can you please point me to a page where step-by-step instruction is.
</pre>
</blockquote>
<pre wrap="">Nope, that page is about 5 years out of date and won't work with any
modern version of RT. Thanks for pointing it out, I've added the
relevant warning flags.
As I mentioned, it's a branch in the github repo for
RT-Authen-ExternalAuth. There are no step by step instructions for
setting it up. You'd need to be comfortable making a git clone and
switching branches and reading the updated documentation. You can
find the github repo <a class="moz-txt-link-freetext" href="https://github.com/bestpractical/rt-authen-externalauth">https://github.com/bestpractical/rt-authen-externalauth</a>
</pre>
<br>
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<br>
<pre wrap="">--------
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* Barcelona, Spain — November 28 & 29, 2011</pre>
</blockquote>
</blockquote>
</blockquote>
<br>
<pre class="moz-signature" cols="72">--
_____ _____ _____ _ _ _ _ ____ Hossein Rafighi
|_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall
| | | |_| ) | | | | | || || |__ Vancouver BC, CANADA, V6T 2A3
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