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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><div><p class=MsoNormal style='text-indent:.5in'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Usually when you select a Custom Field in the “based on” list the Category column changes to Drop Down boxes and you can select one of the CF values from the CF that you based it on. So if you have a CF with a list of services and you base another CF on it, then you can create Values that are based on those services. In the ticket, when you select the Service the second CF will just show the Values based on that service. <o:p></o:p></span></p><p class=MsoNormal style='text-indent:.5in'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Not sure if I explained that well, but it sounds like that is what you are looking for. Unfortunately this CF will not appear, it has to already be there and you need to add both CFs to the Queue.<o:p></o:p></span></p><p class=MsoNormal style='text-indent:.5in'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> Chris<o:p></o:p></span></p></div></div></body></html>