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So there is no way to have the action be ccadmins, and owner?<br>
<br>
On 14/09/2011 12:22 PM, Izz Abdullah wrote:
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<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Here
it is:<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Scrips
-> create a new one with these values:<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Condition
- On Comment<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Action
- Notify Owner<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Template
- Global template: Correspondence<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Stage:
TransactionCreate<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Should
work…I have something very similar I previously
setup.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext"><o:p> </o:p></span></p>
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1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext">From:</span></b><span
style="font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:windowtext">
<a class="moz-txt-link-abbreviated" href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>
[<a class="moz-txt-link-freetext" href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>] <b>On
Behalf Of </b>Izz
Abdullah<br>
<b>Sent:</b> Wednesday, September 14, 2011 11:18 AM<br>
<b>To:</b> <a class="moz-txt-link-abbreviated" href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
<b>Cc:</b> 'Gilbert Rebeiro'<br>
<b>Subject:</b> Re: [rt-users] script to notify owner on
comment<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Hi
Gilbert,<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">I
have done this before by creating a template for notifying
the owner on comment. No need for code, the base is already
there.
I can’t remember right off the top of my head (I am not
currently
accessing that installation), but it seems like it was
“Notify
Owner” “On Comment” “Transaction_OnCreate or
OnComment).<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Maybe
this helps a bit?<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext"><o:p> </o:p></span></p>
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1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext">From:</span></b><span
style="font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:windowtext">
<a class="moz-txt-link-abbreviated" href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>
[<a class="moz-txt-link-freetext" href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>]
<b>On Behalf Of </b>Gilbert Rebeiro<br>
<b>Sent:</b> Wednesday, September 14, 2011 11:02 AM<br>
<b>To:</b> <a class="moz-txt-link-abbreviated" href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> [rt-users] script to notify owner on
comment<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Anyone?<br>
<br>
-------- Original Message -------- <o:p></o:p></p>
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<p class="MsoNormal" style="text-align:right"
align="right"><b>Subject: <o:p></o:p></b></p>
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<p class="MsoNormal">script to notify owner on comment<o:p></o:p></p>
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<p class="MsoNormal" style="text-align:right"
align="right"><b>Date: <o:p></o:p></b></p>
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<p class="MsoNormal">Mon, 12 Sep 2011 20:13:25 -0400<o:p></o:p></p>
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<p class="MsoNormal" style="text-align:right"
align="right"><b>From: <o:p></o:p></b></p>
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<p class="MsoNormal">Gilbert Rebeiro <a
moz-do-not-send="true" href="mailto:gilbert@dido.ca"><gilbert@dido.ca></a><o:p></o:p></p>
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<p class="MsoNormal" style="text-align:right"
align="right"><b>To: <o:p></o:p></b></p>
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<p class="MsoNormal"><a moz-do-not-send="true"
href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<pre>Hi,<o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>When someone else (not the owner) from the support team puts a comment <o:p></o:p></pre>
<pre>on the ticket we would like the owner to be notified with an email with the comment.<o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>RT4<o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>Thanks,<o:p></o:p></pre>
<pre>Gilbert<o:p></o:p></pre>
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