<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div>Hi all<br>I need to send some of my tickets to another software<br>To do this I use "Forward" function at ticket level<br><br>Subject in forward mail has normally this format:<br>Fwd: [helpsite adress #ticket_number] ticket title<br>
for example<br>Fwd: [<a href="http://helpsite.mycompany.com/" target="_blank">helpsite.mycompany.com</a> #18247] unable to change subjet in forward ticket<br><br>External software (receiver of my ticket) need subjet in a different format:<br>
[fixed code to identify customer]: [message title]<br>for example<br>
</div><div class="MsoNormal"><span style="color:black">99990001:</span><b><span style="color:black"> </span></b>[<a href="http://helpsite.mycompany.com/" target="_blank">helpsite.mycompany.com</a> #18247] problem short description</div>
<br>I tried to change forward template without success<br>I tried to find scrips associated to forward funcion, without success<br><br>Someone can help me?<br><br>Tks<br>
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