Kevin<div><br></div><div>Thanks for the info. We are on 3.8.7 and working on going to 4.x by Spring or Summer 2012</div><div><br></div><div>Joe<br><br><div class="gmail_quote">On Mon, Sep 19, 2011 at 9:58 AM, <span dir="ltr"><<a href="mailto:rt-users-request@lists.bestpractical.com">rt-users-request@lists.bestpractical.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">Send RT-Users mailing list submissions to<br>
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Today's Topics:<br>
<br>
1. Re: RT4.0.1 ExternalAuth and SSO (Thomas Sibley)<br>
2. Re: Implementing LDAP Authentication in RT 4.0.2 (Izz Abdullah)<br>
3. Re: Implementing LDAP Authentication in RT 4.0.2 (Izz Abdullah)<br>
4. Re: Custom Field Order issue (Kevin Falcone)<br>
<br>
<br>
----------------------------------------------------------------------<br>
<br>
Message: 1<br>
Date: Mon, 19 Sep 2011 09:21:57 -0400<br>
From: Thomas Sibley <<a href="mailto:trs@bestpractical.com">trs@bestpractical.com</a>><br>
To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
Subject: Re: [rt-users] RT4.0.1 ExternalAuth and SSO<br>
Message-ID: <<a href="mailto:4E7741F5.6050003@bestpractical.com">4E7741F5.6050003@bestpractical.com</a>><br>
Content-Type: text/plain; charset=UTF-8<br>
<br>
On 09/19/2011 04:51 AM, declaya wrote:<br>
><br>
> Hi all,<br>
><br>
> my RT installation is just a little step away from being absolutely perfect.<br>
><br>
> I'm currently trying to get a single sign-on behavior for all users in our<br>
> network.<br>
> Until now, ExternalAuth is working fine, all users can log in with their<br>
> credentials, they are recognized in our AD. My problem now is the SSO<br>
> config. I have no idea what I have to set in the RT_SiteConfig.pm.<br>
> As far as now my config looks like this:<br>
<br>
For AD SSO, you very likely want to use mod_auth_krb or similar<br>
commercial products to do the authentication at the Apache level. RT<br>
can then trust Apache's auth with the right configuration, and you won't<br>
really need ExternalAuth anymore since RT has the WebExternalAuth settings.<br>
<br>
Thomas<br>
<br>
<br>
------------------------------<br>
<br>
Message: 2<br>
Date: Mon, 19 Sep 2011 08:41:06 -0500<br>
From: Izz Abdullah <<a href="mailto:Izz.Abdullah@hibbett.com">Izz.Abdullah@hibbett.com</a>><br>
To: "<a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>"<br>
<<a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>><br>
Subject: Re: [rt-users] Implementing LDAP Authentication in RT 4.0.2<br>
Message-ID:<br>
<<a href="mailto:BAB510D4DA891440A7CE408F3C08635301C85952DEDE@hsg-mail-001.corp01.hibbett.com">BAB510D4DA891440A7CE408F3C08635301C85952DEDE@hsg-mail-001.corp01.hibbett.com</a>><br>
<br>
Content-Type: text/plain; charset="us-ascii"<br>
<br>
So I had a typo causing the timeout, but I am still unable to get LDAP authentication to work. I am sure it is a configuration issue, as I can login with the mysql db root account just fine. I can't find detailed documentation on what each of the arguments takes, so I am posting my config back here for some assistance. I am also receiving in the apache logs<br>
"syntax error at [RTHOME]/etc/RT_SiteConfig.pm line xx, near "}"<br>
"Missing right curly or square bracket at ..."<br>
Everything is open and closed below, correct? I thought this was odd...<br>
<br>
Is there any way possible for me to see a debugging log of RT trying (or not trying) to talk to our AD server?<br>
<br>
<br>
Set($ExternalAuthPriority, [ 'My_LDAP' ]);<br>
<br>
Set($ExternalInfoPriority, [ 'My_LDAP' ]);<br>
<br>
Set($ExternalServiceUsesSSLorTLS, 0);<br>
<br>
Set($AutoCreateNonExternalUsers, 0);<br>
<br>
Set($ExternalSettings, { 'My_LDAP' => {<br>
'type' => 'ldap',<br>
'server' => '****.****.<a href="http://hibbett.com" target="_blank">hibbett.com</a>',<br>
#temporarily commented this out<br>
#'user' => '****',<br>
#'pass' => '****',<br>
'base' => 'ou=****,dc=****,dc=hibbett,dc=com',<br>
'filter' => '(objectClass=*)',<br>
'd_filter' => '(objectClass=NoOneAtALL)',<br>
#not using tls or ssl<br>
#'tls' => 0,<br>
#'ssl_version' => 3,<br>
#I don't know what the ldap args should be...is this in the net::ldap perl module?<br>
#'net_ldap_args' => [ version => 3 ],<br>
'attr_match_list' => [ 'Name',<br>
'EmailAddress' ],<br>
'attr_map' => {<br>
'Name' => 'sAMAccountName',<br>
'EmailAddress' => 'mail',<br>
'Organization' => 'physicalDeliveryOfficeName',<br>
'RealName' => 'cn',<br>
'ExternalAuthId' => 'sAMAccountName',<br>
'Gecos' => 'sAMAccountName',<br>
'WorkPhone' => 'telephoneNumber',<br>
'Address1' => 'streetAddress',<br>
'City' => 'l',<br>
'State' => 'st',<br>
'Zip' => 'postalCode',<br>
'Country' => 'co'<br>
}<br>
}<br>
);<br>
<br>
-----Original Message-----<br>
From: <a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a> [mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>] On Behalf Of Izz Abdullah<br>
Sent: Friday, September 16, 2011 11:18 AM<br>
To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
Subject: Re: [rt-users] Implementing LDAP Authentication in RT 4.0.2<br>
<br>
I hate to do this...but now, it is timing out with communication to fast CGI. I can only see this in apache logs, I can't see anything in RT logs (they are not being created). How can I turn debugging off so that I can see what else is going on? Why would the changes in authentication affect FCGI?<br>
<br>
-----Original Message-----<br>
From: <a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a> [mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>] On Behalf Of Izz Abdullah<br>
Sent: Friday, September 16, 2011 11:08 AM<br>
To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
Subject: Re: [rt-users] Implementing LDAP Authentication in RT 4.0.2<br>
<br>
Ok...so I found the missing opening braces. I truly appreciate your help Kevin! When staring at code for so long, it needs another set of eyes. ;)<br>
<br>
I changed it, and have refreshed the login page, it's been in the 'waiting for <servername>' for quite some time now. I can deal with that as it is probably a query to LDAP caching out (correct me if I am wrong, as I would like to have an overview of the inner-workings some time). I'll look through the code to see exactly what it does when I have the time, for now I just need to get it to work, just once will be nice for the boss. =)<br>
<br>
Thanks again!<br>
<br>
-----Original Message-----<br>
From: <a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a> [mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>] On Behalf Of Kevin Falcone<br>
Sent: Friday, September 16, 2011 10:44 AM<br>
To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
Subject: Re: [rt-users] Implementing LDAP Authentication in RT 4.0.2<br>
<br>
On Fri, Sep 16, 2011 at 10:37:58AM -0500, Izz Abdullah wrote:<br>
> The comma is no longer there. The only thing I stripped was only using LDAP as an external source, the mysql db resides locally and is defined elsewhere within RT_SiteConfig, and within LDAP itself, I only removed the two GROUP mappings.<br>
<br>
Go compare your line<br>
<br>
Set($ExternalSettings, 'My_LDAP' => {<br>
<br>
to the version in the example siteconfig<br>
<br>
You're missing an important character (and an important closing character).<br>
<br>
-kevin<br>
<br>
> -----Original Message-----<br>
> From: <a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a><br>
> [mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>] On Behalf Of Kevin<br>
> Falcone<br>
> Sent: Friday, September 16, 2011 10:33 AM<br>
> To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
> Subject: Re: [rt-users] Implementing LDAP Authentication in RT 4.0.2<br>
><br>
> On Fri, Sep 16, 2011 at 10:23:08AM -0500, Izz Abdullah wrote:<br>
> > Ok...so I changed it to:<br>
> > Set($ExternalAuthPriority, ['My_LDAP']); Set($ExternalInfoPriority,<br>
> > ['My_LDAP']);<br>
> ><br>
> > #and for weird one off testing, since it is a list, I even tried ['My_LDAP',]; by adding a comma to denote a list of one item.<br>
><br>
> The comma is irrelevant and unnecessary.<br>
><br>
> > I am still receiving "Can't use string ("My_LDAP") as a HASH ref while "strict refs" in use at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm line 63."<br>
><br>
> You stripped even more things when copying from the example to your config. Go look at your version of ExternalSettings as compared to the sample.<br>
><br>
> -kevin<br>
><br>
> ><br>
> > -----Original Message-----<br>
> > From: <a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a><br>
> > [mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>] On Behalf Of Kevin<br>
> > Falcone<br>
> > Sent: Friday, September 16, 2011 10:07 AM<br>
> > To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
> > Subject: Re: [rt-users] Implementing LDAP Authentication in RT 4.0.2<br>
> ><br>
> > On Fri, Sep 16, 2011 at 09:51:11AM -0500, Izz Abdullah wrote:<br>
> > > Here is the LDAP config porting in my RT_SiteConfig file:<br>
> > ><br>
> > > Set($ExternalAuthPriority, 'My_LDAP');<br>
> > ><br>
> > > Set($ExternalInfoPriority, 'My_LDAP');<br>
> ><br>
> > Those aren't correct. From the example config:<br>
> ><br>
> > Set($ExternalAuthPriority, [ 'My_LDAP',<br>
> ><br>
> > The [ is important, you're returning a list of 1 item, not a single item. Make sure you also keep the closing ].<br>
> ><br>
> > -kevin<br>
> > --------<br>
> > RT Training Sessions<br>
> > (<a href="http://bestpractical.com/services/training.html" target="_blank">http://bestpractical.com/services/training.html</a>)<br>
> > * Chicago, IL, USA September 26 & 27, 2011<br>
> > * San Francisco, CA, USA October 18 & 19, 2011<br>
> > * Washington DC, USA October 31 & November 1, 2011<br>
> > * Melbourne VIC, Australia November 28 & 29, 2011<br>
> > * Barcelona, Spain November 28 & 29, 2011<br>
> --------<br>
> RT Training Sessions (<a href="http://bestpractical.com/services/training.html" target="_blank">http://bestpractical.com/services/training.html</a>)<br>
> * Chicago, IL, USA September 26 & 27, 2011<br>
> * San Francisco, CA, USA October 18 & 19, 2011<br>
> * Washington DC, USA October 31 & November 1, 2011<br>
> * Melbourne VIC, Australia November 28 & 29, 2011<br>
> * Barcelona, Spain November 28 & 29, 2011<br>
--------<br>
RT Training Sessions (<a href="http://bestpractical.com/services/training.html" target="_blank">http://bestpractical.com/services/training.html</a>)<br>
* Chicago, IL, USA September 26 & 27, 2011<br>
* San Francisco, CA, USA October 18 & 19, 2011<br>
* Washington DC, USA October 31 & November 1, 2011<br>
* Melbourne VIC, Australia November 28 & 29, 2011<br>
* Barcelona, Spain November 28 & 29, 2011<br>
--------<br>
RT Training Sessions (<a href="http://bestpractical.com/services/training.html" target="_blank">http://bestpractical.com/services/training.html</a>)<br>
* Chicago, IL, USA September 26 & 27, 2011<br>
* San Francisco, CA, USA October 18 & 19, 2011<br>
* Washington DC, USA October 31 & November 1, 2011<br>
* Melbourne VIC, Australia November 28 & 29, 2011<br>
* Barcelona, Spain November 28 & 29, 2011<br>
<br>
<br>
------------------------------<br>
<br>
Message: 3<br>
Date: Mon, 19 Sep 2011 08:52:36 -0500<br>
From: Izz Abdullah <<a href="mailto:Izz.Abdullah@hibbett.com">Izz.Abdullah@hibbett.com</a>><br>
To: "<a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>"<br>
<<a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>><br>
Subject: Re: [rt-users] Implementing LDAP Authentication in RT 4.0.2<br>
Message-ID:<br>
<<a href="mailto:BAB510D4DA891440A7CE408F3C08635301C85952DEE0@hsg-mail-001.corp01.hibbett.com">BAB510D4DA891440A7CE408F3C08635301C85952DEE0@hsg-mail-001.corp01.hibbett.com</a>><br>
<br>
Content-Type: text/plain; charset="us-ascii"<br>
<br>
Actually during the paste operation I did miss one '}' at the end, but it is there in my config file.<br>
<br>
-----Original Message-----<br>
From: <a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a> [mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>] On Behalf Of Izz Abdullah<br>
Sent: Monday, September 19, 2011 8:41 AM<br>
To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
Subject: Re: [rt-users] Implementing LDAP Authentication in RT 4.0.2<br>
<br>
So I had a typo causing the timeout, but I am still unable to get LDAP authentication to work. I am sure it is a configuration issue, as I can login with the mysql db root account just fine. I can't find detailed documentation on what each of the arguments takes, so I am posting my config back here for some assistance. I am also receiving in the apache logs<br>
"syntax error at [RTHOME]/etc/RT_SiteConfig.pm line xx, near "}"<br>
"Missing right curly or square bracket at ..."<br>
Everything is open and closed below, correct? I thought this was odd...<br>
<br>
Is there any way possible for me to see a debugging log of RT trying (or not trying) to talk to our AD server?<br>
<br>
<br>
Set($ExternalAuthPriority, [ 'My_LDAP' ]);<br>
<br>
Set($ExternalInfoPriority, [ 'My_LDAP' ]);<br>
<br>
Set($ExternalServiceUsesSSLorTLS, 0);<br>
<br>
Set($AutoCreateNonExternalUsers, 0);<br>
<br>
Set($ExternalSettings, { 'My_LDAP' => {<br>
'type' => 'ldap',<br>
'server' => '****.****.<a href="http://hibbett.com" target="_blank">hibbett.com</a>',<br>
#temporarily commented this out<br>
#'user' => '****',<br>
#'pass' => '****',<br>
'base' => 'ou=****,dc=****,dc=hibbett,dc=com',<br>
'filter' => '(objectClass=*)',<br>
'd_filter' => '(objectClass=NoOneAtALL)',<br>
#not using tls or ssl<br>
#'tls' => 0,<br>
#'ssl_version' => 3,<br>
#I don't know what the ldap args should be...is this in the net::ldap perl module?<br>
#'net_ldap_args' => [ version => 3 ],<br>
'attr_match_list' => [ 'Name',<br>
'EmailAddress' ],<br>
'attr_map' => {<br>
'Name' => 'sAMAccountName',<br>
'EmailAddress' => 'mail',<br>
'Organization' => 'physicalDeliveryOfficeName',<br>
'RealName' => 'cn',<br>
'ExternalAuthId' => 'sAMAccountName',<br>
'Gecos' => 'sAMAccountName',<br>
'WorkPhone' => 'telephoneNumber',<br>
'Address1' => 'streetAddress',<br>
'City' => 'l',<br>
'State' => 'st',<br>
'Zip' => 'postalCode',<br>
'Country' => 'co'<br>
}<br>
}<br>
);<br>
<br>
-----Original Message-----<br>
From: <a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a> [mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>] On Behalf Of Izz Abdullah<br>
Sent: Friday, September 16, 2011 11:18 AM<br>
To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
Subject: Re: [rt-users] Implementing LDAP Authentication in RT 4.0.2<br>
<br>
I hate to do this...but now, it is timing out with communication to fast CGI. I can only see this in apache logs, I can't see anything in RT logs (they are not being created). How can I turn debugging off so that I can see what else is going on? Why would the changes in authentication affect FCGI?<br>
<br>
-----Original Message-----<br>
From: <a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a> [mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>] On Behalf Of Izz Abdullah<br>
Sent: Friday, September 16, 2011 11:08 AM<br>
To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
Subject: Re: [rt-users] Implementing LDAP Authentication in RT 4.0.2<br>
<br>
Ok...so I found the missing opening braces. I truly appreciate your help Kevin! When staring at code for so long, it needs another set of eyes. ;)<br>
<br>
I changed it, and have refreshed the login page, it's been in the 'waiting for <servername>' for quite some time now. I can deal with that as it is probably a query to LDAP caching out (correct me if I am wrong, as I would like to have an overview of the inner-workings some time). I'll look through the code to see exactly what it does when I have the time, for now I just need to get it to work, just once will be nice for the boss. =)<br>
<br>
Thanks again!<br>
<br>
-----Original Message-----<br>
From: <a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a> [mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>] On Behalf Of Kevin Falcone<br>
Sent: Friday, September 16, 2011 10:44 AM<br>
To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
Subject: Re: [rt-users] Implementing LDAP Authentication in RT 4.0.2<br>
<br>
On Fri, Sep 16, 2011 at 10:37:58AM -0500, Izz Abdullah wrote:<br>
> The comma is no longer there. The only thing I stripped was only using LDAP as an external source, the mysql db resides locally and is defined elsewhere within RT_SiteConfig, and within LDAP itself, I only removed the two GROUP mappings.<br>
<br>
Go compare your line<br>
<br>
Set($ExternalSettings, 'My_LDAP' => {<br>
<br>
to the version in the example siteconfig<br>
<br>
You're missing an important character (and an important closing character).<br>
<br>
-kevin<br>
<br>
> -----Original Message-----<br>
> From: <a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a><br>
> [mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>] On Behalf Of Kevin<br>
> Falcone<br>
> Sent: Friday, September 16, 2011 10:33 AM<br>
> To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
> Subject: Re: [rt-users] Implementing LDAP Authentication in RT 4.0.2<br>
><br>
> On Fri, Sep 16, 2011 at 10:23:08AM -0500, Izz Abdullah wrote:<br>
> > Ok...so I changed it to:<br>
> > Set($ExternalAuthPriority, ['My_LDAP']); Set($ExternalInfoPriority,<br>
> > ['My_LDAP']);<br>
> ><br>
> > #and for weird one off testing, since it is a list, I even tried ['My_LDAP',]; by adding a comma to denote a list of one item.<br>
><br>
> The comma is irrelevant and unnecessary.<br>
><br>
> > I am still receiving "Can't use string ("My_LDAP") as a HASH ref while "strict refs" in use at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm line 63."<br>
><br>
> You stripped even more things when copying from the example to your config. Go look at your version of ExternalSettings as compared to the sample.<br>
><br>
> -kevin<br>
><br>
> ><br>
> > -----Original Message-----<br>
> > From: <a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a><br>
> > [mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>] On Behalf Of Kevin<br>
> > Falcone<br>
> > Sent: Friday, September 16, 2011 10:07 AM<br>
> > To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
> > Subject: Re: [rt-users] Implementing LDAP Authentication in RT 4.0.2<br>
> ><br>
> > On Fri, Sep 16, 2011 at 09:51:11AM -0500, Izz Abdullah wrote:<br>
> > > Here is the LDAP config porting in my RT_SiteConfig file:<br>
> > ><br>
> > > Set($ExternalAuthPriority, 'My_LDAP');<br>
> > ><br>
> > > Set($ExternalInfoPriority, 'My_LDAP');<br>
> ><br>
> > Those aren't correct. From the example config:<br>
> ><br>
> > Set($ExternalAuthPriority, [ 'My_LDAP',<br>
> ><br>
> > The [ is important, you're returning a list of 1 item, not a single item. Make sure you also keep the closing ].<br>
> ><br>
> > -kevin<br>
> > --------<br>
> > RT Training Sessions<br>
> > (<a href="http://bestpractical.com/services/training.html" target="_blank">http://bestpractical.com/services/training.html</a>)<br>
> > * Chicago, IL, USA September 26 & 27, 2011<br>
> > * San Francisco, CA, USA October 18 & 19, 2011<br>
> > * Washington DC, USA October 31 & November 1, 2011<br>
> > * Melbourne VIC, Australia November 28 & 29, 2011<br>
> > * Barcelona, Spain November 28 & 29, 2011<br>
> --------<br>
> RT Training Sessions (<a href="http://bestpractical.com/services/training.html" target="_blank">http://bestpractical.com/services/training.html</a>)<br>
> * Chicago, IL, USA September 26 & 27, 2011<br>
> * San Francisco, CA, USA October 18 & 19, 2011<br>
> * Washington DC, USA October 31 & November 1, 2011<br>
> * Melbourne VIC, Australia November 28 & 29, 2011<br>
> * Barcelona, Spain November 28 & 29, 2011<br>
--------<br>
RT Training Sessions (<a href="http://bestpractical.com/services/training.html" target="_blank">http://bestpractical.com/services/training.html</a>)<br>
* Chicago, IL, USA September 26 & 27, 2011<br>
* San Francisco, CA, USA October 18 & 19, 2011<br>
* Washington DC, USA October 31 & November 1, 2011<br>
* Melbourne VIC, Australia November 28 & 29, 2011<br>
* Barcelona, Spain November 28 & 29, 2011<br>
--------<br>
RT Training Sessions (<a href="http://bestpractical.com/services/training.html" target="_blank">http://bestpractical.com/services/training.html</a>)<br>
* Chicago, IL, USA September 26 & 27, 2011<br>
* San Francisco, CA, USA October 18 & 19, 2011<br>
* Washington DC, USA October 31 & November 1, 2011<br>
* Melbourne VIC, Australia November 28 & 29, 2011<br>
* Barcelona, Spain November 28 & 29, 2011<br>
--------<br>
RT Training Sessions (<a href="http://bestpractical.com/services/training.html" target="_blank">http://bestpractical.com/services/training.html</a>)<br>
* Chicago, IL, USA September 26 & 27, 2011<br>
* San Francisco, CA, USA October 18 & 19, 2011<br>
* Washington DC, USA October 31 & November 1, 2011<br>
* Melbourne VIC, Australia November 28 & 29, 2011<br>
* Barcelona, Spain November 28 & 29, 2011<br>
<br>
<br>
------------------------------<br>
<br>
Message: 4<br>
Date: Mon, 19 Sep 2011 09:58:13 -0400<br>
From: Kevin Falcone <<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>><br>
To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
Subject: Re: [rt-users] Custom Field Order issue<br>
Message-ID: <<a href="mailto:20110919135813.GM1013@jibsheet.com">20110919135813.GM1013@jibsheet.com</a>><br>
Content-Type: text/plain; charset="us-ascii"<br>
<br>
On Sat, Sep 17, 2011 at 01:13:06PM -0400, Joe Kirby wrote:<br>
> I have 2 cf's on a screen and I cannot get the screens to recognize<br>
> the order I want even though it would appear I have it setup right<br>
> when I am in the queue admin screen under Custom Fields<br>
><br>
> Any ideas. The newer one is desired to show ahead of the old one as<br>
> I have then linked via the category option<br>
<br>
Joe - I don't remember what version you're running, but that sounds<br>
like a bug we fixed for non-mysql databases around the middle of the<br>
3.8 series.<br>
<br>
-kevin<br>
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------------------------------<br>
<br>
--------<br>
RT Training Sessions (<a href="http://bestpractical.com/services/training.html" target="_blank">http://bestpractical.com/services/training.html</a>)<br>
* Chicago, IL, USA — September 26 & 27, 2011<br>
* San Francisco, CA, USA — October 18 & 19, 2011<br>
* Washington DC, USA — October 31 & November 1, 2011<br>
* Melbourne VIC, Australia — November 28 & 29, 2011<br>
* Barcelona, Spain — November 28 & 29, 2011<br>
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End of RT-Users Digest, Vol 90, Issue 59<br>
****************************************<br>
</blockquote></div><br><br clear="all"><div><br></div>-- <br><pre cols="72">-- <br>Joe Kirby , Assistant Vice President, Business Systems<br>Division of Information Technology (DoIT)<br>Support Response - <a href="http://www.umbc.edu/oit" target="_blank">http://www.umbc.edu/oit</a><br>
Administration 627<br>Office - 410-455-3020<br>Email - <a href="mailto:kirby@umbc.edu" target="_blank">kirby@umbc.edu</a></pre><br>
</div>