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<p class=MsoNormal>I’ve bounced around google a bit to see what I can
find about implementing Workflow within our upgraded RT system. My
original understanding was that a customizable workflow was integrated within
RT, but upon searching, it looks as if this ‘customizable workflow’
is all about scrips.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Can someone help to point me in the correct direction.
So that it is understood, I too am looking for a way that a requestor creates a
ticket in which multiple people will be involved, usually serially.
Person1 creates a request, Person2 is notified of the request and does task 1 /
approves and closes his/her portion, which in turn fires off a notice to Person3
who in turn does task 2 / approves and closes his/her portion…and so,
until the end when it is automagically closed and the original requestor is
notified. I also like the idea of being able to see where the flow is at
any point in time (ex. Awaiting Person3 to do Task3 and approve).<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Found these:<o:p></o:p></p>
<p class=MsoNormal><a
href="http://www.gossamer-threads.com/lists/rt/users/92492">http://www.gossamer-threads.com/lists/rt/users/92492</a><o:p></o:p></p>
<p class=MsoNormal><a href="http://requesttracker.wikia.com/wiki/WorkFlow">http://requesttracker.wikia.com/wiki/WorkFlow</a><o:p></o:p></p>
<p class=MsoNormal><a href="http://requesttracker.wikia.com/wiki/WorkFlow2">http://requesttracker.wikia.com/wiki/WorkFlow2</a><o:p></o:p></p>
<p class=MsoNormal><a href="http://blather.michaelwlucas.com/archives/118">http://blather.michaelwlucas.com/archives/118</a><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Suggestions to the right direction would be greatly
appreciated.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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