<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Good Morning,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> When copying and pasting email from Outlook 2010 into RT (generally to create a ticket) the formatting is not what I would expect.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> The ticket will create, however it is ‘too large to view’, understandably so, as it is keeping a ton of excess formatting.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> However, if within RT, I reply to the ticket and add nothing, submit, the ticket comes out, pretty much how I would have wanted it in the first place.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> I’ve tried to adjust my copy and paste options in Outlook. I am not finding an avenue to adjust how RT takes the input/pasting.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> This appears to be known, I do find some mentions about the issue, I do not however find a solution.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> Outlook 2010 – copy & paste – Firefox browsing RT<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> Thanks for any suggestions/tips.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal> -- Trev<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>--<o:p></o:p></p><p class=MsoNormal>Trev Thorpe Clara Martin Center<o:p></o:p></p><p class=MsoNormal>IT Supervisor 11 N Main Street<o:p></o:p></p><p class=MsoNormal>P: 802.728.4466 x485 Randolph, VT 05060<o:p></o:p></p><p class=MsoNormal>C: 802.498.4583<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>
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