<html><body bgcolor="#FFFFFF"><div><br></div><div>On 22 Sep 2011, at 16:15, "Cena, Stephen (ext. 300)" <<a href="mailto:SJC@qvii.com">SJC@qvii.com</a>> wrote:<br><br></div><div></div><blockquote type="cite">
<div>
<div><span class="078261115-22092011"><font size="2" face="Arial">Ok; I've given up on
trying to customize RT. My PERL skills are too rusty, and I can't find suitable
references to show me what I need to call in RT.</font></span></div>
<div><span class="078261115-22092011"><font size="2" face="Arial"></font></span> </div>
<div><span class="078261115-22092011"><font size="2" face="Arial">Does anyone have
scrips that do these two things:</font></span></div>
<div><span class="078261115-22092011"><font size="2" face="Arial"></font></span> </div>
<div><span class="078261115-22092011"><font size="2" face="Arial">1. Notify via email
a group that a ticket has been submitted. (EX: Someone submits a ticket to
General & it emails the admins).</font></span></div>
<div><span class="078261115-22092011"><font size="2" face="Arial">2. A ticket gets
created using an email that has no account associated with it. When an account
gets created, automatically assign them a random password & email them with
it.</font></span></div>
<div><span class="078261115-22092011"><font size="2" face="Arial"></font></span> </div>
<div><span class="078261115-22092011"><font size="2" face="Arial">I really like RT,
but the only way it seems to get any real help is to pay for
support.</font></span></div>
<div><span class="078261115-22092011"><font size="2" face="Arial"></font></span> </div>
<div><span class="078261115-22092011"><font size="2" face="Arial">Steve</font></span></div>
</div></blockquote><blockquote type="cite"><div><span>--------</span></div></blockquote><span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); "><div>
<br></div><div>There are scrips for doing both of these things on the wiki: </div><div><br></div><div><a href="http://requesttracker.wikia.com/wiki">http://requesttracker.wikia.com/wiki</a></div><div><br>--<div>Richard Clark</div>
<div><a href="mailto:richard@fohnet.co.uk">richard@fohnet.co.uk</a></div></div><div><br></div></span></body></html>