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<p class="MsoNormal">Hi folks,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I just received a few reports of users losing their correspondence when they are working on a ticket for a large amount of time (I've heard as low as 1 hour). After they finish their reply/comment, and select Update Ticket, it'll disappear
into thin air with no error message given to the user.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We are using RT 4.0.1 with WebExternalAuth enabled and Apache2+SSL with mod_auth_cas. WebSecureCookies is also enabled.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I wasn't able to immediately recreate the issue, but I've had two separate reports of this happening. The users still had a valid CAS ticket. Has anyone seen this before?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal">Patrick<o:p></o:p></p>
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