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<DIV>I tried both action boxes, the same problem happened.</DIV>
<DIV>My RT is 4.0.2 fresh install, imported database from RT 3.8.8. </DIV>
<DIV>To add more info, I changed the log a bit. The configuration now is:</DIV>
<DIV> </DIV>
<DIV>Condition: on transaction</DIV>
<DIV>Action: User Defined</DIV>
<DIV>Template: Global template: Blank</DIV>
<DIV>Stage: TransactionBatch</DIV>
<DIV> </DIV>
<DIV>Custom condition: </DIV>
<DIV> empty</DIV>
<DIV>Custom action preparation code: </DIV>
<DIV> $RT::Logger->info("Id: ".$self->TransactionObj->Id);<BR> $RT::Logger->info("Field: ".$self->TransactionObj->Field);<BR> $RT::Logger->info("Type: ".$self->TransactionObj->Type);<BR> $RT::Logger->info("NewValue: ".$self->TransactionObj->NewValue );<BR> return 1;<BR>Custom action cleanup code:</DIV>
<DIV> return 1;</DIV>
<DIV> </DIV>
<DIV>The log after changing the Time Worked to 30min:</DIV>
<DIV> </DIV>
<DIV>[Fri Sep 30 16:58:08 2011] [info]: Id: 323754 ((eval 1836):1)<BR>[Fri Sep 30 16:58:08 2011] [info]: Field: TimeWorked ((eval 1836):2)<BR>[Fri Sep 30 16:58:08 2011] [info]: Type: Set ((eval 1836):3)<BR>[Fri Sep 30 16:58:08 2011] [info]: NewValue: 30 ((eval 1836):4)<BR>[Fri Sep 30 16:58:08 2011] [info]: Id: 323754 ((eval 1854):1)<BR>[Fri Sep 30 16:58:08 2011] [info]: Field: TimeWorked ((eval 1854):2)<BR>[Fri Sep 30 16:58:08 2011] [info]: Type: Set ((eval 1854):3)<BR>[Fri Sep 30 16:58:08 2011] [info]: NewValue: 30 ((eval 1854):4)<BR></DIV>
<DIV>I noticed that the problem doesn't happen when the scrip is acting upon "on comment" condition.</DIV>
<DIV>But with other conditions like "On Status Change" and "On Owner Change" the problem persists.</DIV>
<DIV>If I change the action to "Send Email", which is what i want, the system sends 2 emails.</DIV>
<DIV> </DIV>
<DIV>Thanks in advance.</DIV>
<DIV>Daniel Silveira</DIV>
<DIV><BR>>>> Kevin Falcone <falcone@bestpractical.com> 09/29/11 6:56 pm >>><BR>On Thu, Sep 29, 2011 at 06:39:03PM -0300, Daniel Silveira wrote:<BR>> Hi,<BR>> <BR>> I have the exact same problem with a very simple test-only scrip:<BR>> <BR>> Condition: on a transaction<BR>> Action: user defined<BR>> Stage: TransactionBatch<BR>> <BR>> Action code:<BR>> $RT::Logger->info($self->TransactionObj->Id);<BR><BR>There are two action boxes.<BR><BR>Custom action preparation code:<BR>Custom action cleanup code:<BR><BR>Which one did you put the log in.<BR>What did you put in the other one.<BR><BR>-kevin<BR><BR>> Every transaction generated fires twice this scrip. If I chage the stage to TransactionCreate,<BR>> then it works.<BR>> <BR>> Logfile:<BR>> [Thu Sep 29 19:12:47 2011] [info]: 323732 ((eval 1558):1)<BR>> [Thu Sep 29 19:12:47 2011] [info]: 323732 ((eval 1566):1)<BR>> [Thu Sep 29 19:12:55 2011] [info]: 323733 ((eval 1582):1)<BR>> [Thu Sep 29 19:12:55 2011] [info]: 323733 ((eval 1590):1)<BR>> Thank you.<BR>> Daniel Silveira<BR>> <BR>> On Thu, Sep 29, 2011 at 11:10:20AM -0400, Xin, Qiao wrote:<BR>> > Hi,<BR>> ><BR>> > I have a scrip to to check when the ticket status changes. If I put it as TransactionBatch mode,<BR>> > each time I change the ticket status, the scrip got fired twice and there will be dupllicated emails<BR>> > sent out. I had to use TransactionBatch, since we want an email notification to be sent out when<BR>> > either<BR>> > 1. the user use reply and modify the ticket status<BR>> > 2. modify the ticket status<BR>> ><BR>> > TransactionBatch works fine when user reply and modify ticket status but got duplicated emails when<BR>> > just change ticket status.<BR>> <BR>> Please show your scrip configuration<BR>> <BR>> -kevin<BR><BR>> --------<BR>> RT Training Sessions (http://bestpractical.com/services/training.html)<BR>> * San Francisco, CA, USA ? October 18 & 19, 2011<BR>> * Washington DC, USA ? October 31 & November 1, 2011<BR>> * Melbourne VIC, Australia ? November 28 & 29, 2011<BR>> * Barcelona, Spain ? November 28 & 29, 2011<BR><BR></DIV></BODY></HTML>