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Ah, Turns out our previous administrator isn't using ldap for login
authentication. I've disabled it for now but it hasn't had any
effect.<br>
<br>
I've reset the root password and managed to login successfully. So
no issues there. Then reset my user password and logged in, no
problems.<br>
<br>
Then I tried the upgrade steps again with a fresh copy of the old
database<br>
<br>
#make upgrade<br>
#/opt/rt4/sbin/rt-setup-database --prompt-for-dba-password --action
upgrade<br>
#etc/upgrade/vulnerable-passwords<br>
<br>
But the same problem happens when I try and login.<br>
<br>
On 05/10/11 08:45, Kevin Falcone wrote:
<blockquote cite="mid:20111004194538.GI37710@jibsheet.com"
type="cite">
<pre wrap="">On Wed, Oct 05, 2011 at 08:18:12AM +1300, Gino Lisignoli wrote:
</pre>
<blockquote type="cite">
<pre wrap=""> I'm now logging to /opt/rt4/log but the only error message I get (debug) is:
[Mon Oct 3 21:02:48 2011] [error]: FAILED LOGIN for [<a class="moz-txt-link-abbreviated" href="mailto:1]gino.lisignoli@foo.co.nz">1]gino.lisignoli@foo.co.nz</a> from
xx.xx.xx.xx (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:655)
I've tried commenting out our ldap authentication method but that hasn't helped.
</pre>
</blockquote>
<pre wrap="">
What are you using to do ldap authentication?
You should be using the current version of RT-Authen-ExternalAuth
available on CPAN.
</pre>
<blockquote type="cite">
<pre wrap=""> What method can I use to set the root password for rt4 in mysql?
</pre>
</blockquote>
<pre wrap="">
<a class="moz-txt-link-freetext" href="http://requesttracker.wikia.com/wiki/RecoverRootPassword">http://requesttracker.wikia.com/wiki/RecoverRootPassword</a>
-kevin
</pre>
<blockquote type="cite">
<pre wrap=""> On 04/10/11 03:12, Kevin Falcone wrote:
On Mon, Oct 03, 2011 at 10:29:39AM +1300, Gino Lisignoli wrote:
Hello
I'm having login problems with my upgrade from 3.8.1 to 4.0.2.
I have followed the installation instructions, gotten all the cpan
packages, configured and built 4.0.2 successfully.
Then I have run the upgrade,
/opt/rt4/sbin/rt-setup-database --prompt-for-dba-password --action upgrade
Cleared the mason cache dir
etc/upgrade/vulnerable-passwords
But no existing users can login. If I can manually reset the
passwords in the pgsql database then I'm not too worried about
loosing the passwords, but what encoding method do I need to use to
reset them with.
Could this be an ldap problem? I tried looking through the logs but
none are being generated in /opt/rt4/var/log
What are you using to do ldap?
Unless you've configured it, RT doesn't log to /opt/rt4/var/log by
default.
-kevin
--------
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References
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</pre>
</blockquote>
<pre wrap="">
</pre>
<blockquote type="cite">
<pre wrap="">--------
RT Training Sessions (<a class="moz-txt-link-freetext" href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</a>)
* San Francisco, CA, USA ? October 18 & 19, 2011
* Washington DC, USA ? October 31 & November 1, 2011
* Barcelona, Spain ? November 28 & 29, 2011
</pre>
</blockquote>
<pre wrap="">
</pre>
<br>
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<br>
<pre wrap="">--------
RT Training Sessions (<a class="moz-txt-link-freetext" href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</a>)
* San Francisco, CA, USA — October 18 & 19, 2011
* Washington DC, USA — October 31 & November 1, 2011
* Barcelona, Spain — November 28 & 29, 2011</pre>
</blockquote>
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