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<P><FONT SIZE=2>Ummm..... yeah, not sure why I left it there either...<BR>
<BR>
Thanks for the second eye and the help, all is well now.<BR>
<BR>
Thanks,<BR>
Randy<BR>
<BR>
<BR>
-----Original Message-----<BR>
From: ruslan.zakirov@gmail.com on behalf of Ruslan Zakirov<BR>
Sent: Wed 10/12/2011 2:49 PM<BR>
To: Randy Black<BR>
Cc: RT users<BR>
Subject: Re: [rt-users] Custom Status 4.0.2<BR>
<BR>
Hi,<BR>
<BR>
Just delete first Set(%Lifecycles, ...); call and leave second one.<BR>
First call you have is totally incorrect and messes things. I don't<BR>
know why you left it there.<BR>
<BR>
On Wed, Oct 12, 2011 at 11:22 PM, Randy Black <Randy.Black@buckle.com> wrote:<BR>
><BR>
> attached,.<BR>
><BR>
> Thanks!<BR>
><BR>
> -----Original Message-----<BR>
> From: ruslan.zakirov@gmail.com on behalf of Ruslan Zakirov<BR>
> Sent: Wed 10/12/2011 2:18 PM<BR>
> To: Randy Black<BR>
> Cc: RT users<BR>
> Subject: Re: [rt-users] Custom Status 4.0.2<BR>
><BR>
> Hi,<BR>
><BR>
> Ok. Syntax is ok, but you changed brackets and now things are not what<BR>
> RT expect them to be. Show you current config so I can help you.<BR>
><BR>
> On Wed, Oct 12, 2011 at 10:51 PM, Randy Black <Randy.Black@buckle.com><BR>
> wrote:<BR>
>> ok, i copied and pasted just as it was explained, I then restarted Apache<BR>
>> and then compiling failed...<BR>
>><BR>
>> not sure where to go from here. Do the values from the RT_Config need<BR>
>> commented out or does the RT_SiteConfig override those settings?<BR>
>><BR>
>> here is what happened, if you need to see the full config, let me know.<BR>
>><BR>
>> Randy<BR>
>><BR>
>> [root@localhost etc]# vi RT_SiteConfig.pm<BR>
>> [root@localhost etc]# `perl -c etc/RT_SiteConfig.pm`<BR>
>> Can't open perl script "etc/RT_SiteConfig.pm": No such file or directory<BR>
>> [root@localhost etc]# `perl -c /apps/rt4/etc/RT_SiteConfig.pm`<BR>
>> /apps/rt4/etc/RT_SiteConfig.pm syntax OK<BR>
>> [root@localhost etc]# /etc/init.d/httpd restart<BR>
>> Stopping httpd: [ OK ]<BR>
>> Starting httpd: [Wed Oct 12 18:47:13 2011] [warning]: (in cleanup) Error<BR>
>> while loading /apps/rt4/sbin/rt-server: Not a HASH reference at<BR>
>> /apps/rt4/sbin/../lib/RT/Lifecycle.pm line 620.<BR>
>> Compilation failed in require at /apps/rt4/sbin/../lib/RT/Queue.pm line<BR>
>> 161.<BR>
>> Compilation failed in require at /apps/rt4/sbin/../lib/RT/Scrip.pm line<BR>
>> 72.<BR>
>> BEGIN failed--compilation aborted at /apps/rt4/sbin/../lib/RT/Scrip.pm<BR>
>> line<BR>
>> 72.<BR>
>> Compilation failed in require at /apps/rt4/sbin/../lib/RT/Scrips.pm line<BR>
>> 72.<BR>
>> BEGIN failed--compilation aborted at /apps/rt4/sbin/../lib/RT/Scrips.pm<BR>
>> line<BR>
>> 72.<BR>
>> Compilation failed in require at /apps/rt4/sbin/../lib/RT/Transaction.pm<BR>
>> line 82.<BR>
>> BEGIN failed--compilation aborted at<BR>
>> /apps/rt4/sbin/../lib/RT/Transaction.pm<BR>
>> line 82.<BR>
>> Compilation failed in require at /apps/rt4/sbin/../lib/RT/Transactions.pm<BR>
>> line 73.<BR>
>> BEGIN failed--compilation aborted at<BR>
>> /apps/rt4/sbin/../lib/RT/Transactions.pm line 73.<BR>
>> Compilation failed in require at /apps/rt4/sbin/../lib/RT/Record.pm line<BR>
>> 1492.<BR>
>> BEGIN failed--compilation aborted at /apps/rt4/sbin/../lib/RT/Record.pm<BR>
>> line<BR>
>> 1492.<BR>
>> Compilation failed in require at (eval 83) line 3.<BR>
>> ...propagated at /usr/share/perl5/base.pm line 94.<BR>
>> BEGIN failed--compilation aborted at /apps/rt4/sbin/../lib/RT/User.pm line<BR>
>> 70.<BR>
>> Compilation failed in require at (eval 82) line 3.<BR>
>> ...propagated at /usr/share/perl5/base.pm line 94.<BR>
>> BEGIN failed--compilation aborted at<BR>
>> /apps/rt4/sbin/../lib/RT/CurrentUser.pm<BR>
>> line 97.<BR>
>> Compilation failed in require at /apps/rt4/sbin/../lib/RT/Handle.pm line<BR>
>> 238. (/apps/rt4/sbin/../lib/RT.pm:342)<BR>
>> [Wed Oct 12 13:47:13 2011] [error] (EAI 2)Name or service not known:<BR>
>> Failed<BR>
>> to resolve server name for 10.0.1.153 (check DNS) -- or specify an<BR>
>> explicit<BR>
>> ServerName<BR>
>> [ OK ]<BR>
>><BR>
>><BR>
>><BR>
>> -----Original Message-----<BR>
>> From: ruslan.zakirov@gmail.com on behalf of Ruslan Zakirov<BR>
>> Sent: Wed 10/12/2011 12:21 PM<BR>
>> To: Randy Black<BR>
>> Cc: RT users<BR>
>> Subject: Re: [rt-users] Custom Status 4.0.2<BR>
>><BR>
>> On Wed, Oct 12, 2011 at 4:58 PM, Randy Black <Randy.Black@buckle.com><BR>
>> wrote:<BR>
>>> Hi Ruslan,<BR>
>><BR>
>> Hello,<BR>
>><BR>
>><BR>
>>><BR>
>>> That's a good question. I would be pleased to use the defaults. I had<BR>
>>> limited exposure to RT 3.x and brand new to RT4 as a sys admin. My main<BR>
>>> goal is to add just a few statuses and a spam action.<BR>
>>><BR>
>>> I went to the training in Chicago, but I'm afraid I must have not been<BR>
>>> caffeinated enough or over caffinated when we went over that section...<BR>
>>><BR>
>>> How do I add "InProgress" and "WaitingOnClient" to the statuses and a<BR>
>>> "spam" action?<BR>
>><BR>
>> You keep Ccing rt-users@ mailing list so other people can help you %)<BR>
>><BR>
>> First of all, open RT_Config.pm that is, as well, in etc dir. Copy<BR>
>> default %Lifecycle setting from it into RT_SiteConfig.pm starting from<BR>
>> "Set(%Lifecycles," ending with ");". Restart your server to make sure<BR>
>> it worked or run `perl -c etc/RT_SiteConfig.pm` to make sure syntax is<BR>
>> ok even before restarting server.<BR>
>><BR>
>> Then you can add new statuses. You probably need "active => [...],"<BR>
>> line. Then for new statuses you add allowed transitions. And so on.<BR>
>> Just make sure every bracket and quote character is balanced. If you<BR>
>> don't trust your changes, check syntax with above command after every<BR>
>> change.<BR>
>><BR>
>>><BR>
>>> Thanks much for your help!<BR>
>>> Randy<BR>
>>><BR>
>>> -----Original Message-----<BR>
>>> From: ruslan.zakirov@gmail.com [<A HREF="mailto:ruslan.zakirov@gmail.com">mailto:ruslan.zakirov@gmail.com</A>] On<BR>
>>> Behalf<BR>
>>> Of Ruslan Zakirov<BR>
>>> Sent: Tuesday, October 11, 2011 2:55 PM<BR>
>>> To: Randy Black<BR>
>>> Subject: Re: [rt-users] Custom Status 4.0.2<BR>
>>><BR>
>>> On Tue, Oct 11, 2011 at 11:37 PM, Randy Black <Randy.Black@buckle.com><BR>
>>> wrote:<BR>
>>>> I simply copied and pasted the code from some one's prod box posted on<BR>
>>>> the wiki here:<BR>
>>><BR>
>>> My editor pastes additional braces into code if I paste it in a wrong<BR>
>>> mode.<BR>
>>><BR>
>>> <A HREF="http://requesttracker.wikia.com/wiki/CustomStatusesInRt4">http://requesttracker.wikia.com/wiki/CustomStatusesInRt4</A><BR>
>>><BR>
>>> That article copies mostly everything from RT_Config.pm.<BR>
>>><BR>
>>>><BR>
>>>> That didn't work, so I tried your suggestions, with leaving the rest<BR>
>>>> untouched.<BR>
>>><BR>
>>> Why didn't you use defaults from RT_Config.pm?<BR>
>>><BR>
>>>><BR>
>>>> Thanks,<BR>
>>>> Randy<BR>
>>>><BR>
>>>> -----Original Message-----<BR>
>>>> From: ruslan.zakirov@gmail.com [<A HREF="mailto:ruslan.zakirov@gmail.com">mailto:ruslan.zakirov@gmail.com</A>] On<BR>
>>>> Behalf Of Ruslan Zakirov<BR>
>>>> Sent: Tuesday, October 11, 2011 2:35 PM<BR>
>>>> To: Randy Black<BR>
>>>> Cc: RT users<BR>
>>>> Subject: Re: [rt-users] Custom Status 4.0.2<BR>
>>>><BR>
>>>> On Tue, Oct 11, 2011 at 11:15 PM, Randy Black <Randy.Black@buckle.com><BR>
>>>> wrote:<BR>
>>>>> Tried this - no dice.<BR>
>>>><BR>
>>>> What is "this"? I spotted two most obvious errors. Sadly you have<BR>
>>>> more. Send the current variant.<BR>
>>>><BR>
>>>>> Couldn't load RT config file RT_SiteConfig.pm:\n\nsyntax error at<BR>
>>>>> /apps/rt4/etc/RT_SiteConfig.pm line 107, near "=>"\nMissing right curly<BR>
>>>>> or<BR>
>>>>> square bracket at /apps/rt4/etc/RT_SiteConfig.pm line 143, at end of<BR>
>>>>> line\nCompilation failed in require at<BR>
>>>>> /apps/rt4/sbin/../lib/RT/Config.pm<BR>
>>>>> line 888.\n\t(in cleanup) Error while loading /apps/rt4/sbin/rt-server:<BR>
>>>>> Couldn't load RT config file RT_SiteConfig.pm:\n\nsyntax error at<BR>
>>>>> /apps/rt4/etc/RT_SiteConfig.pm line 107, near "=>"\nMissing right curly<BR>
>>>>> or<BR>
>>>>> square bracket at /apps/rt4/etc/RT_SiteConfig.pm line 143, at end of<BR>
>>>>> line\nCompilation failed in require at<BR>
>>>>> /apps/rt4/sbin/../lib/RT/Config.pm<BR>
>>>>> line 888.\n<BR>
>>>>><BR>
>>>>><BR>
>>>>> -----Original Message-----<BR>
>>>>> From: ruslan.zakirov@gmail.com [<A HREF="mailto:ruslan.zakirov@gmail.com">mailto:ruslan.zakirov@gmail.com</A>] On<BR>
>>>>> Behalf Of Ruslan Zakirov<BR>
>>>>> Sent: Tuesday, October 11, 2011 9:26 AM<BR>
>>>>> To: Randy Black<BR>
>>>>> Subject: Re: [rt-users] Custom Status 4.0.2<BR>
>>>>><BR>
>>>>> On Tue, Oct 11, 2011 at 2:07 AM, Randy Black <Randy.Black@buckle.com><BR>
>>>>> wrote:<BR>
>>>>>> Using the sample, my config fails to load - it says it fails on line<BR>
>>>>>> 98<BR>
>>>>>> which would correspond with the "defaults => {" line (notice the S on<BR>
>>>>>> defaults, not the "default" line).<BR>
>>>>>><BR>
>>>>>> This example was found @<BR>
>>>>>> <A HREF="http://requesttracker.wikia.com/wiki/CustomStatusesInRt4">http://requesttracker.wikia.com/wiki/CustomStatusesInRt4</A> so either the<BR>
>>>>>> wiki<BR>
>>>>>> is wrong, I read and implemented something wrong or my sample is<BR>
>>>>>> wrong....<BR>
>>>>>><BR>
>>>>>> Randy<BR>
>>>>>><BR>
>>>>>><BR>
>>>>>> Set(%Lifecycles,<BR>
>>>>>><BR>
>>>>>> default => {<BR>
>>>>>> initial => [ 'new' ],<BR>
>>>>>> active => [ 'open', 'ABC', 'At_Client', 'ABC-E',<BR>
>>>>>> 'Developing',<BR>
>>>>>> 'stalled' ],<BR>
>>>>>> inactive => [ 'resolved', 'rejected', 'deleted' ],<BR>
>>>>>> }<BR>
>>>>><BR>
>>>>> this closing bracket should be deleted. Most closing brackets need<BR>
>>>>> comma or semi right after.<BR>
>>>>><BR>
>>>>>><BR>
>>>>>> defaults => {<BR>
>>>>>> on_create => 'new',<BR>
>>>>>> on_merge => 'resolved',<BR>
>>>>>> approved => 'open',<BR>
>>>>>> denied => 'rejected',<BR>
>>>>>> },<BR>
>>>>>><BR>
>>>>>><BR>
>>>>>> transitions => {<BR>
>>>>>> => [qw(new open resolved)],<BR>
>>>>>> # from => [ to list ],<BR>
>>>>>> new => [qw(open stalled ABC At_Client ABC-E Developing<BR>
>>>>>> resolved<BR>
>>>>>> rejected deleted)],<BR>
>>>>>> open => [qw(stalled ABC At_Client ABC-E Developing<BR>
>>>>>> resolved<BR>
>>>>>> rejected deleted)],<BR>
>>>>>> ABC => [qw(open stalled At_Client ABC-E Developing resolved<BR>
>>>>>> rejected deleted)],<BR>
>>>>>> At_Client => [qw(open stalled ABC ABC-E Developing resolved<BR>
>>>>>> rejected<BR>
>>>>>> deleted)],<BR>
>>>>>> 'ABC-E' => [qw(open stalled ABC At_Client Developing<BR>
>>>>>> resolved<BR>
>>>>>> rejected deleted)],<BR>
>>>>>> Developing => [qw(open stalled ABC At_Client ABC-E resolved<BR>
>>>>>> rejected<BR>
>>>>>> deleted)],<BR>
>>>>>> stalled => [qw(open ABC At_Client ABC-E Developing rejected<BR>
>>>>>> resolved deleted)],<BR>
>>>>>> resolved => [qw(open ABC At_Client ABC-E Developing stalled<BR>
>>>>>> rejected<BR>
>>>>>> deleted)],<BR>
>>>>>> rejected => [qw(open ABC At_Client ABC-E Developing stalled<BR>
>>>>>> resolved<BR>
>>>>>> deleted)],<BR>
>>>>>> deleted => [qw(open ABC At_Client ABC-E Developing stalled<BR>
>>>>>> rejected<BR>
>>>>>> resolved)],<BR>
>>>>>> },<BR>
>>>>>><BR>
>>>>>> rights => {<BR>
>>>>>> '* -> deleted' => 'DeleteTicket',<BR>
>>>>>> '* -> *' => 'ModifyTicket',<BR>
>>>>>> },<BR>
>>>>>><BR>
>>>>>> actions => [<BR>
>>>>>> 'new -> open' => { label => 'Open It', update =><BR>
>>>>>> 'Respond' },<BR>
>>>>>> 'new -> resolved' => { label => 'Resolve', update =><BR>
>>>>>> 'Comment' },<BR>
>>>>>> 'new -> rejected' => { label => 'Reject', update =><BR>
>>>>>> 'Respond' },<BR>
>>>>>> 'new -> deleted' => { label =><BR>
>>>>>> 'Delete' },<BR>
>>>>>> 'open -> stalled' => { label => 'Stall', update =><BR>
>>>>>> 'Comment' },<BR>
>>>>>> 'open -> resolved' => { label => 'Resolve', update =><BR>
>>>>>> 'Comment' },<BR>
>>>>>> 'open -> rejected' => { label => 'Reject', update =><BR>
>>>>>> 'Respond' },<BR>
>>>>>> 'stalled -> open' => { label => 'Open<BR>
>>>>>> It' },<BR>
>>>>>> 'resolved -> open' => { label => 'Re-open', update =><BR>
>>>>>> 'Comment' },<BR>
>>>>>> 'rejected -> open' => { label => 'Re-open', update =><BR>
>>>>>> 'Comment' },<BR>
>>>>>> ]<BR>
>>>>>> );<BR>
>>>>>> );<BR>
>>>>><BR>
>>>>> these two closing parens with semicolons right after looks wrong as<BR>
>>>>> well.<BR>
>>>>><BR>
>>>>><BR>
>>>>> --<BR>
>>>>> Best regards, Ruslan.<BR>
>>>>><BR>
>>>><BR>
>>>><BR>
>>>><BR>
>>>> --<BR>
>>>> Best regards, Ruslan.<BR>
>>>><BR>
>>><BR>
>>><BR>
>>><BR>
>>> --<BR>
>>> Best regards, Ruslan.<BR>
>>><BR>
>><BR>
>><BR>
>><BR>
>> --<BR>
>> Best regards, Ruslan.<BR>
>><BR>
>><BR>
><BR>
><BR>
><BR>
> --<BR>
> Best regards, Ruslan.<BR>
><BR>
><BR>
><BR>
<BR>
<BR>
<BR>
--<BR>
Best regards, Ruslan.<BR>
<BR>
</FONT>
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