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<p class=MsoNormal>This is a follow-up to my issue with the modification of the
ModifyQuery callback. Well, I have another callback that works
beautifully, as expected: SkipTransaction, and only allows the user to see the
initial creation of the ticket and any correspondence (comments are omitted).
(By the way, I just tried putting in the %init portion of Create.html directly
a call of $RT::Logger->debug(“The current queue is “ $Queue);
after the rendering of the ticket page before if ticket is clone, and I did NOT
receive this in the RT log. I would appreciate any assistance in
debugging the debugger!<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Here is the code for that callback with the Logger inserted:<o:p></o:p></p>
<p class=MsoNormal><%init><o:p></o:p></p>
<p class=MsoNormal> return if
$session{'CurrentUser'}->Privileged;<o:p></o:p></p>
<p class=MsoNormal> my($myskip)=1;<o:p></o:p></p>
<p class=MsoNormal> if ($Transaction->Type =~
/^(Correspond|Create)$/) {<o:p></o:p></p>
<p class=MsoNormal> $myskip=0;<o:p></o:p></p>
<p class=MsoNormal> }<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>$RT::Logger->debug("The value of myskip is ",<o:p></o:p></p>
<p class=MsoNormal>
$myskip);<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>$$skip=$myskip;<o:p></o:p></p>
<p class=MsoNormal></%init><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><%args><o:p></o:p></p>
<p class=MsoNormal>$Transaction => undef<o:p></o:p></p>
<p class=MsoNormal>$skip<o:p></o:p></p>
<p class=MsoNormal></%args><o:p></o:p></p>
<p class=MsoNormal>Now, for whatever reason, I am not seeing anything in the
logs related to this. I see all the authentication of the unprivileged
user via LDAP, and the rendering of attachments (text/html) for this ticket
when viewed, but no “The value of myskip is <0 or 1>”<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Kevin pointed out there may be some issues with the install,
but I have installed this from source and it has been tested thoroughly, and so
far, the only flaw is the logger, and the fact that I can’t seem to get
the ModifyQuery callback working.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Any ideas why the RT logger is not working within the
callbacks and not working for any calls I have added directly in the code?
It works on calls which are already in the code, and my format is the same…I
would like to fix this, or find the problem as soon as possible.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks in advance.<o:p></o:p></p>
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