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<P CLASS="dadfc483-f72c-4f4f-bc25-616ebb298739"><div class=WordSection1><p class=MsoNormal><span lang=EN-IE>Hi,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IE><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-IE>I’m running RT 3.8.7 on Ubuntu 10.04 and trying to get the QuickUpdate extension functional. I know I’m running an old version of RT but would prefer to stay with it until I’m 100% comfortable with how everything works.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IE><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-IE>I’ve installed the QuickUpdate extension from git as I couldn’t find it on cpan.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IE><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-IE>To install I did the following<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span lang=EN-IE><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span lang=EN-IE>Downloaded from <a href="https://github.com/bestpractical/rt-extension-quickupdate/tarball/master">https://github.com/bestpractical/rt-extension-quickupdate/tarball/master</a> <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span lang=EN-IE><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span lang=EN-IE>Unzipped and Untared the download<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span lang=EN-IE><span style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span lang=EN-IE>Followed Readme and executed as root<o:p></o:p></span></p><p class=MsoListParagraph style='margin-left:72.0pt;text-indent:-18.0pt;mso-list:l0 level2 lfo2'><![if !supportLists]><span lang=EN-IE><span style='mso-list:Ignore'>a.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span lang=EN-IE>‘RTHOME= /usr/share/request-tracker3.8 perl MakeFile.PL<o:p></o:p></span></p><p class=MsoListParagraph style='margin-left:72.0pt;text-indent:-18.0pt;mso-list:l0 level2 lfo2'><![if !supportLists]><span lang=EN-IE><span style='mso-list:Ignore'>b.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span lang=EN-IE>Make install<o:p></o:p></span></p><p class=MsoListParagraph style='margin-left:72.0pt;text-indent:-18.0pt;mso-list:l0 level2 lfo2'><![if !supportLists]><span lang=EN-IE><span style='mso-list:Ignore'>c.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span lang=EN-IE>Edited My RT_SiteConfig.pm to include RT::Extension::QuickUpdate (I’ve other extensions installed and running ok)<o:p></o:p></span></p><p class=MsoListParagraph style='margin-left:72.0pt;text-indent:-18.0pt;mso-list:l0 level2 lfo2'><![if !supportLists]><span lang=EN-IE><span style='mso-list:Ignore'>d.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span lang=EN-IE>I wasn’t sure where the mason cache was so I backed up and cleared /var/cache/request-tracker3.8/mason_data/obj/<o:p></o:p></span></p><p class=MsoListParagraph style='margin-left:72.0pt;text-indent:-18.0pt;mso-list:l0 level2 lfo2'><![if !supportLists]><span lang=EN-IE><span style='mso-list:Ignore'>e.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span lang=EN-IE>Restarted Apache service<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span lang=EN-IE><span style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span lang=EN-IE>Opened a ticket summary but no Quick Update box appears <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IE><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-IE>Sorry if it’s a noobie question but where do I begin to troubleshoot this. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IE>I can see RT::Extension::QuickUpdate v0.01; under loaded perl modules under Tools and System Configuration<span style='color:#1F497D'>.</span><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IE style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-IE>Also the following directory tree was created<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IE><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-IE>/usr/local/share/request-tracker3.8/plugins/RT-Extension-QuickUpdate/html/Callbacks<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IE>/usr/local/share/request-tracker3.8/plugins/RT-Extension-QuickUpdate/html/Callbacks/QuickUpdate<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IE>/usr/local/share/request-tracker3.8/plugins/RT-Extension-QuickUpdate/html/Callbacks/QuickUpdate/Ticket<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IE>/usr/local/share/request-tracker3.8/plugins/RT-Extension-QuickUpdate/html/Callbacks/QuickUpdate/Ticket/Elements<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IE>/usr/local/share/request-tracker3.8/plugins/RT-Extension-QuickUpdate/html/Callbacks/QuickUpdate/Ticket/Elements/ShowSummary<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IE>/usr/local/share/request-tracker3.8/plugins/RT-Extension-QuickUpdate/html/Callbacks/QuickUpdate/Ticket/Elements/ShowSummary/RightColumnTop<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IE><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-IE>My other extensions also have directory trees under /var/cache/request-tracker3.8/mason_data/obj/2186859745/ but RT-Extension-QuickUpdate is missing? <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IE><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-IE>Any pointers would be greatly appreciated guys!<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IE><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-IE>Thanks,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IE>Peter<o:p></o:p></span></p><p class=940eb754-6753-411d-8b8f-ccbba64b0ef8> <o:p></o:p></p></div> </P>
<P CLASS="dadfc483-f72c-4f4f-bc25-616ebb298739"> </P>
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<P CLASS="dadfc483-f72c-4f4f-bc25-616ebb298739"><FONT FACE="Arial"> <FONT COLOR="#000000" SIZE="4"><STRONG>Peter Nugent</STRONG></FONT> <FONT COLOR="#c0c0c0">| Technical Director | +353 (0) 45-531262 | +353 (0) 45-940522</FONT></FONT></P>
<P CLASS="dadfc483-f72c-4f4f-bc25-616ebb298739"><FONT COLOR="#c0c0c0" FACE="Arial">Leinster Mills | Osberstown | Naas | Co. Kildare | Ireland | <a href="mailto:peter.nugent@hetg.ie">peter.nugent@hetg.ie</a> |<FONT COLOR="#000000"> </FONT><FONT COLOR="#ac17d7"><a href="http://www.hetg.ie">www.hetg.ie</a></FONT></FONT></P>
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