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<p class=MsoNormal>I found this on the wiki:<o:p></o:p></p>
<p class=MsoNormal><a
href="http://requesttracker.wikia.com/wiki/AutoChangeQueue">http://requesttracker.wikia.com/wiki/AutoChangeQueue</a><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>and it appears we are already using it in variation, that is
why I sought after it. I finally found our version, exactly the same
except for queue and group names, but it is not working. Is it because we
are authenticating via LDAP? It is a 3.8.4 database moved to a RT4.0.2
installation and upgraded, so the Scrip was already there. It works in
our current production (3.8.4), but not in the test 4.0.2. Any ideas why
this would not work automatically in 4.0.2 when nothing has changed EXCEPT
authentication?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I still see my account list in mySQL and is listed as a
member of the group in use and full access to the queue in use. I have
added some debuggers in. I can see it start, but the after the:<o:p></o:p></p>
<p class=MsoNormal>return 1 unless $self->TransactionObj->Type eq ‘Take’;<o:p></o:p></p>
<p class=MsoNormal>there is another logger and it never shows up in the rt.log
file. It appears to never makes it past this point.<o:p></o:p></p>
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